Located 45 minutes from the Nation’s Capital, nestled in a history-rich community of southern Maryland, The College of Southern Maryland (CSM) is a two-time Aspen Award-winning institution (top 15% of Community Colleges) with academic programs in over 100 disciplines. CSM is among America’s top 100 producers of Minority Associate Degrees in twenty categories, according to Diverse Issues in Higher Education. CSM offers excellent health insurance benefits; State Retirement Pension plan; wellness programs; Code Green early closure Fridays in the summer; college closure for spring break and several major holidays, including the week between Christmas and New Year; and for several days in March for Spring Break. We are an innovative institution committed to student success and well known for our flexibility to meet student and community needs.
The individual in this position supports the college in its goal of becoming the region’s first choice provider for business contract training in workforce development and leadership. The Business Solutions Specialist serves as an ambassador for the college and must be highly self-sufficient, motivated, focused, and ambitious to successfully develop and maintain significant client relationships with a core client base. The results from establishing these relationships will enable the incumbent to become a strategic partner with key clients to provide business training solutions to promote business success within the tri-county area. The Business Solutions Specialist will cover the tri-county area with the purpose of generating sales, following up on completed training and providing business needs assessments to help identify a solution. With a large target market, extensive planning is required. The Business Solutions Analyst will be evaluating the business needs of local employers and will need to have creativity to determine innovative ways to solve client’s needs.
Reports to: Executive Director, Workforce Development Programs
The College of Southern Maryland conducts background checks in order to ensure the safety and well-being of the College's staff and students. The final candidate for this position will be subject to the following background checks: Criminal History Check and Sex Offender Registry Check.
This position is open until filled. The College of Southern Maryland is an Equal Opportunity Employer.
Essential Functions:
Generate repeat sales revenue for CSM through contract trainings.Develop, nurture, and grow CSM’s client data base.Works collaboratively with Executive Director of Workforce and/or WFD Program leads to develop and present training solutions to clients.Develop and deliver proposals for repeat trainings and internal clients.Acquire and maintain product knowledge of all non-credit course offerings.Work as member of the WorkForce Center team responsible for all aspects of the client relationship and deliverables Perform needs assessment for client.Resolve customer issues/problems in a manner that exceeds client expectations.Conduct post training interviews with client to monitor quality and follow up with clients and staff. Maintain accurate records of sales activities within the CRM system.Develop customized training solutions based on identified needs of the client, using resources from workforce areas, and seeking outside resources when needed.Takes operational control of contract after it has been signed to manage functions related to the fulfillment of the contract training request. Coordinates with instructional and programming personnel to develop customized course curriculum.Coordinates activities with Business Manager and WFD program staff to ensure training is delivered and expectations are met.Work with faculty/instructors/training vendors to ensure current curriculum is on file.Coordinates with the Business Manager to produce/secure/deliver materials necessary to deliver trainings.Provides cost analysis for contract pricing, based on development costs and established pricing formulas.Build repeat business from high customer satisfaction.Participate in community events, tradeshows, and activities associated with clients’ interests, and recruitment of potential instructors.Professional membership and participation in associations that serve to promote workforce training, continuing education, and life-long learning (i.e., Chamber of Commerce, Rotary Club, Patuxent Partnership, Human Resources Association of Southern Maryland).Conduct post training interviews with client to monitor quality and follow up with clients and staff.
Additional Duties:
Performs other related work as required.
Required Education and Experience:
Associate degree with 3-5 years sales experience, 2-3 years’ experience in the development and/or delivery of workforce training/education required.
Preferred Education and Experience:
Bachelor’s Degree preferred.
Knowledge, Skills and Abilities:
Proficient with technology, including online portal management, Microsoft Office applications, especially data base and spreadsheet management.Excellent verbal and written communication skills.Demonstrate excellent work ethic and personal integrity. Customer focused.Excel in a team environment.Strong customer service, organizational, and collaboration skillsExceptional communications skills’ strength and experience in maintaining professional relationships, and ability to deal effectively and tactfully with students, faculty, staff, and external partners.Ability to work effectively on a team to.Ability to manage time to accomplish tasks efficiently and effectively (e.g., multi-task)Excellent oral, written, and interpersonal skills.
Preferred Qualifications:
Previous work experience in a higher education or workforce training environment.Experience acting as a liaison between two or more departments, institutions, businesses, or organizations.
Physical Requirements:
The work is light work which requires exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects.