Job Description

Hello Future Business Solutions Head at FNB SmartWorx

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Job Summary:

We are seeking a dynamic and experienced Business Solutions Head I to lead our Workflow on Platform Capability. This senior management role requires a strategic thinker who can envision the future evolution of our workflow platform capability while also managing day-to-day operations. The ideal candidate will ensure effective collaboration and integration across capabilities, product houses, business units, and segments, delivering projects that enhance and increase the consumption of platform capabilities across FirstRand. Additionally, the role involves monitoring, tracking, and monetizing the value derived from these capabilities.

Key Responsibilities:

Strategic Leadership and Planning:

Develop and drive the strategic vision for the workflow on platform capability.Formulate ideas and strategies to evolve the platform.Conduct market and industry research to identify enhancements, trends, and opportunities.Create comprehensive implementation plans considering financial, technical, data, and other factors.Package strategies for various stakeholders to obtain buy-in and adoption, including executives, SMEs, segment and product heads, operations heads, end-users, project managers, and other senior staff members.Devise methods to track the strategy's implementation and articulate the benefits for various stakeholders.

Operational Management and Enhancement:

Oversee day-to-day operations of the workflow platform.Ensure effective project delivery by teams across the Centre of Excellence, Data, and IT.Monitor and track project progress and performance metrics.Draw up a budget aligned to strategic delivery plans and operational processes, monitor effectiveness, and report on variances.Promote increased adoption and utilization of the platform across FirstRand.Work closely with stakeholders to understand their needs and deliver solutions that add value.Ensure compliance with legislative and audit requirements and adherence to relevant processes.

Value Monetisation and Utility Monitoring:

Develop and implement strategies to monetize the value of platform capabilities.Track and report on the financial impact of platform enhancements and capability utilisation.Ensure that the platform delivers measurable business benefits.Ensure all services built provide utility monitoring.Assess and monitor the time to market for building or enhancing capabilities.Enable and track the consumption of platform capabilities.Produce data assets for monitoring, reporting, and analytics.Integrate business information, analyse reports, and identify trends, discrepancies, and inconsistencies for decision-making purposes.

Collaboration and Integration:

Coordinate teams to ensure end-to-end implementation of prioritized and approved solutions for relevant platform capabilities, product houses, business units, or segments.Manage and support the team in designing sustainable solutions, products, enhancements, and business cases that enhance the experience of customers, employees, and developers.Ensure effective integration across channels, jurisdictions, segments, and customer types to meet strategic objectives.Develop, encourage, and nurture collaborative relationships within the business and across FirstRand.

You will be an ideal candidate if you:

Minimum Qualification - Relevant Degree in BSc Information Systems, BCom Information Systems, Computer Science, Information Technology, Business Analysis, BBusSc or related Engineering DegreesMasters BeneficialExperience - 8 to 10 years’ experience in a similar environmentIn depth understanding of data and banking information systemsPlatform Capability, Architecture and Product Management experience is beneficial.Proven experience in a senior management role, preferably within a financial services or technology environment.Strong strategic thinking and planning skills.Excellent operational management capabilities.Experience in leading cross-functional teams.Excellent communication and stakeholder management skills.A technology background will be beneficial.

Skills and Competencies:

Strategic VisionOperational ExcellenceProject ManagementData and IT ProficiencyStakeholder EngagementFinancial AcumenLeadership and Team ManagementMarket and Industry ResearchStrategy Formulation and ImplementationBenefit Articulation and TrackingStrong communication and interpersonal skillsAbility to work under pressureExcellent problem-solving skills with the ability to effectively communicate technical concepts across teams

You will have access to:

Opportunity to lead a critical capability within FirstRand.Work with a talented and dedicated team.Drive innovation and make a significant impact on the business.Opportunities to network and collaborate.Challenging work and opportunities to innovate.

We can be a match if you can: 

Comply with governance in terms of legislative and audit requirementsProvide new feature pilot support if products are tested for implementationConduct monthly uploading of data and extraction and store reports.Manage own development to increase own competenciesRe-engineer the development, education and automation of processes to assist in the transfer of knowledge.Strategic implementations and moulding solutions with the technical partners.Drive resolution of Production Incidents, monitoring the processes, and assist with reporting, stakeholder management, process enhancements and requirement grooming.

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Are you interested to take the step? We look forward to engaging with you further. Apply now!

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

16/04/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.