As a Solution Consultant, your primary duties will revolve around driving commercial outcomes by building customer trust and confidence in our proposed solutions and associated value proposition.  You will work with the customer and commercial teams to define solution packages and identify the set of products, solutions, and services that will best serve their needs and them demonstrate the value of the selected solution.  You will build trust through subject-matter expertise and solving customer problems via a combination of Clarivate solutions. Additionally, you should be comfortable leading strategic pilots and/or advisory-related client engagements that are meant to demonstrate client value and lead to larger annual contract value (ACV) opportunities.

Note: This is a fixed term temporary position based in Sao Paulo.

About You

Bachelor’s Degree in a relevant biomedical fields such as chemistry, pharmacology, bioinformatics or other biological science is strongly preferredMinimum 5 years of biomedical or pharma experience, preferably using data, software and services to enable processes, make decisions and deliver value

It would be great if you also have . . .    

Masters or PhD in a relevant biomedical field such as chemistry, pharmacology, bioinformatics, other biological science, or relevant experience is a plusExperience with application programmatic interfaces, data engineering, or programming/scripting is a plusPublished academic research and public speaking experience in domain area is a plusPrevious solution consulting or SME experience is a plus

What will you be doing in this role?   

 Customer-centricity is key to this role, and you will need to take an “outside-in” approach to solution-selling – identifying client needs/objectives through high-quality discovery; developing and recommending relevant solutions using our portfolio of data, software, and services; and using a value-based selling approach to maximize deal size, frequency, and velocity in partnership with the commercial sales team.  Solution Consultants are also thought leaders in their given domain and often contribute to marketing and demand-generating activities, such as participating in webinars and conferences, writing blogs and white papers, and supporting other critical commercial initiatives. 

Responsibilities include but are not limited to:

COMMERCIAL PARTNERSHIPPartner with leadership and commercial teams to build out and execute against strategic account plans and customer opportunities,Demonstrate customer-centricity, teamwork, and collaboration as the way of workingDrive accountability for commercial and operational KPIs and targets

BUSINESS / DOMAIN EXPERTISE Bring and continuously build a reputation as a trusted advisor and domain/customer segment expert/SME that will help strengthen customer relationships and pull-through demandBreadth of expertise - understand the potential connection points and complementary benefits of data, software, and services from across the entirety of the Clarivate portfolio for the given customer segments, personas, and use casesDepth of expertise - articulate a solution’s most relevant features, benefits, and impact in tangible, value-based terms that build belief and buy-in from end users/practitioners, key stakeholders/influencers, and executives/decision-makersCompetitive intelligence – understand and be able to defend our solutions and capabilities against competitive offerings

CUSTOMER SOLUTIONINGIdentify customer needs through high quality discovery and qualification, including customer workshops, whiteboarding sessions, and product demonstrationsDevelop/engineer solution bundles, POCs, and/or bridge solutions where appropriateUnderstand how to tailor communications and presentations to various customer segments, scenarios, and personas in order to drive deals through the pipelineFor this particular role, the Clarivate solution area will include, but may not be limited to: Cortellis Competitive Intelligence, Cortellis Product Intelligence, and OFF-X and appropriate service and consulting opportunities.

DEMAND GENERATIONDevelop thought leadership materials and participate as an SME in marketing campaigns required to generate leads and build the top of funnelContribute to RFI/RFP responses and the activities required to build awareness and opportunity to be included/identified for RFI/RFP submissions.

PIPELINE MANAGEMENTProcess-mindset: Work within the key quarterly, monthly, and weekly business cycles, using Salesforce (SFDC) as a key enabler to organize, prioritize, and capture activity planning, client interactions, and other commercial activitiesMetric-driven: Make quantitatively-driven decisions that balance near- and long-term priorities with overall pipeline impactOutcome-oriented: Start with the desired outcome and build/execute goals and action plans that are SMART and drive accountability

COMMERCIAL ENABLEMENT / TEAM BUILDINGIdentify, develop, and share best practices, case studies, and process improvements across the global teamProvide market and customer feedback to Product Management, Marketing, and other cross-functional partners

About the Team

This is a global team of 10 members who are subject matter experts toward mostly pharmaceutical customers accelerating the development of drugs. Presenting solutions, while acting on feedback that brings future enhancements. Internal teams they collaborate with including content, sales, product and marketing.

Hours of Work

This is a hybrid role, working out of our Sao Paulo office 2-3 days per weekThis is a temporary position, primarily working core business hours EST zone

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.