The Resiliency function is charged with ensuring the Corporate & Investment Bank can safeguard its staff, clients and shareholder interests, by ensuring the business’s ability to maintain appropriate operating levels, despite all types of physical business disruption. The function provides a formal structure allowing for cohesive and centralized oversight of the enterprise-wide control environment, partnering closely with firmwide Business Resiliency, Compliance, Risk, Audit and other control disciplines. In this role you will have the  responsibility in maintaining operational functionality during physical business interruptions. You will be part of a central business resiliency team, overseeing the enterprise-wide control environment.  Your main duty will be to support the resiliency quality assurance process, ensuring adherence to company-wide policies and standards, and following the bank's best practices. Your main responsibility will be to support the resiliency quality assurance process. This will involve completing quality control reviews against the business resiliency documentation to ensure they meet the required standards from a firmwide policies and standards perspective, meet global regulatory requirements and follow CIB best practice. Resiliency managers provide guidance and support, ensuring content, strategies and quality of the plans and BIAs accurately meet the requirements of the business. Additional responsibilities may include providing guidance to the business on process and toolset, supporting metrics and data requests, fulfilling client due diligence requests, and supporting initiatives to develop the business resiliency program.

Job responsibilities

Support iniatives to develop the business resiliency program. Support Incident and Crisis Management activities.  Provide guidance to business on resiliency program and toolset.  Support metrics and data requests. Call tree test administration.  Support Clients and regulatory due diligences and inspections. Provide awareness to employees on Resiliency framework.

Required qualifications, capabilities, and skills: 

Work experience in the Financial Services industry, with a good understanding of the products and markets in which CIB operates.  Attested track record of working to deadlines, with accountability and responsibility for independent workload.  Prior experience of facilitating formal Governance or working in a Risk & Controls / Business Management/ Operational Controls related role.  Understanding of the fundamentals of Risk & Controls management.

Preferred qualifications, capabilities, and skills: 

Knowledge of the firm / corporate & investment banking business.  Demonstrate understanding of the Business Resiliency Life Cycle.  Demonstrate excellent communication skills (verbal & written).  Experience of strong relationship management and stakeholder management.  Diligent and attention to detail.  Ability to consistently deliver work of a high standard, to tight timelines.  Ability to balance and deliver upon multiple delivery requests whilst managing expectations.