Founded in 2010, Fun Town RV (FTRV) has grown into Texas’s largest RV chain, operating 36 locations and planning to expand. We provide excellent customer service and offer top RV brands for less, backed by a rigorous 100+ point inspection process on every RV we sell. At Fun Town RV, we prioritize hiring candidates who are honest, accountable, positive, and passionate about exceeding expectations. If you're seeking a dynamic career with growth potential and competitive earning opportunities, we encourage you to apply! Overview: Ready to join a fast-paced, rapidly growing organization where your ideas, skills, and leadership can directly shape the Employee and Customer experience? At Fun Town RV, we’re not just selling RVs — we’re evolving how an entire industry works. And we want passionate, driven leaders like you to help us build what’s next. As our Business Process & Training Manager, you’ll be at the forefront of operational transformation, leading initiatives that elevate our processes, empower our Associates, and improve collaboration across our field and corporate teams. If you thrive on solving problems, love creating structure from chaos, and want to drive lasting change, this is your opportunity. Key Responsibilities:Operational Process & Workflow Improvement + Lead enterprise-wide operational improvement projects focused on scalability and efficiency + Collaborate with leadership and field operations to enhance system adoption and process consistency + Support resource optimization initiatives including labor scheduling and task management Training Strategy & SOP Development + Develop and maintain standard operating procedures, process documentation, and training resources + Design structured learning journeys for all store-level roles + Provide guidance and mentorship on process execution and compliance Learning System & Communication Management + Oversee company-wide training and internal communications related to operational updates + Lead evaluation, selection, and implementation of a new Learning Management System (LMS) + Maintain and improve intranet (Town Hall) as a centralized hub for training and SOPs Project Leadership & Change Management + Manage rollout of major initiatives across multiple departments and locations + Track KPIs, create post-project analyses, and implement continuous improvement practices + Partner with cross-functional teams to drive accountability and alignment on strategic goals Team & Culture Development + Act as a change agent and coach across field and corporate teams + Ensure all training and improvement efforts support the broader employee experience + Champion a culture of learning, innovation, and operational excellence Requirements + Bachelor’s degree in Business, Communications, or related field preferred + 3–5 years of experience in operational improvement, L&D, or training project management + Strong documentation and technical writing skills + Experience with Lean Six Sigma, process mapping, or similar methodologies + Confident communicator and team player with a passion for problem-solving + Background in RV, automotive, retail, or service industries is a plus + Willingness to travel up to 25% for field visits, research, and training Physical Requirements: + Prolonged periods sitting at a desk and working on a computer + Must be able to lift up to 10 lbs occasionally Benefits + Competitive salary based on experience. + Health, dental, and vision insurance. + Christmas Savings Plan + 401(k) with company match. + Paid time off and holidays. Join Our Growing Team! At Fun Town RV, we value our employees and provide opportunities for career advancement in an exciting, fast-growing industry. If you’re ready to be part of a company that values hard work and dedication, apply today! Fun Town RV is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Applicants must be authorized to work in the U.S. Drug screening, driving record, and background checks may be conducted prior to and during employment.