Business Process Specialist
City of Austin
Position Information Position Information Posting Title Business Process Specialist Job Requisition Number COA092957 Position Number 105102 Job Type Full-Time Division Name Human Resources Administration Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job. Experience may be substituted for education up to a maximum of four (4) years. Licenses or Certifications:None. Notes to Applicants The Human Resources Department works to position the City of Austin as an employer of choice through balanced, efficient and collaborative strategic partnerships. We support and develop a high performing and diverse workforce that fosters a healthy, safe, respectful and productive work environment for employees and their families, City departments and the community
Position Overview:
The Business Process Specialist will work closely with the Human Resources Department (HRD) Executive Team to determine priorities, evaluate business processes, and support department initiatives and HR processes. Primary duties will include developing items for discussion by working with divisions and Department leaders and following up on action items; working with Department leadership to research, develop, implement and communicate department-specific and organization- wide policies and procedures; and serving as back-up to the Public Information Request (PIR) Coordinator to track, review and submit department PIR.
When completing a City of Austin employment application: Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. Please include contact information from previous employers. A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine your salary if you are selected for this position. Be sure to provide the job title and employment dates for all jobs you wish to be considered. If a resume is required, it will not substitute for a complete employment application.
Travel:
If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.
If you are selected as a top candidate: Verification of your education (including high school graduation or GED, undergraduate, and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution and evidence of your professional licenses or certifications. This position has been approved for a Criminal Background Investigation (CBI).
Benefits: Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities, and more. Please click HERE for more information.
Assessment:
An assessment may be administered as part of the hiring process. Pay Range $29.23 – $36.54 per hour Hours Monday through Friday; 8:00 a.m. to 5:00 p.m.
Telework opportunities may be available after an initial training period. Hybrid schedules are subject to change to meet the business needs of the department. Job Close Date 01/16/2025 Type of Posting External Department Human Resources Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 505 Barton Springs Road, Suite 600, Austin, TX 78704 Preferred Qualifications Experience serving as a convener and collaborator to finalize projects and communications and to aid in improving the efficiency of departmental processes. Experience preparing and responding to Texas Public Information Act requests. Experience providing support and assistance to senior- or executive-level leaders in a fast-paced environment. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
1. Assists in planning, executing and closing projects in a variety of operational and/or administrative situations related to specific assignments/areas. 2. Develops and maintains databases to support data analysis and research findings for business projects.3. Assists in preparation of recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements.4. Write reports that summarize findings, data collection techniques, implementation options, etc.5. Establishes project schedules using project planning software/tools, updates and maintains project status reports. Communicate project/process status.6. Conduct research, analyze trends, determine accuracy and relevancy of data/information, and use sounds judgment to evaluate alternatives. 7. Facilitates and documents meetings, action items, and processes using flowcharting methodologies.8. Maintains positive working relationships with managers, supervisors, employees and other stakeholders to gain their cooperation and support.
Responsibilities – Supervisor and/or Leadership Exercised: None. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
• Knowledge of business strategies, objectives, planning, development and management processes and process improvement• Knowledge of research methodologies, cost/benefit analysis, statistics and financial modeling • Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes • Knowledge of performance measures, quality improvement programs and project management methods• Skill in oral and written communication using a variety of formats including: print communication, electronic format, presentations and telephonic• Skill in using computers and related software applications• Skill in data analysis and problem solving• Ability to quickly recognize and analyze irregular data and situations • Ability to work independently and with teams Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions
Position Overview:
The Business Process Specialist will work closely with the Human Resources Department (HRD) Executive Team to determine priorities, evaluate business processes, and support department initiatives and HR processes. Primary duties will include developing items for discussion by working with divisions and Department leaders and following up on action items; working with Department leadership to research, develop, implement and communicate department-specific and organization- wide policies and procedures; and serving as back-up to the Public Information Request (PIR) Coordinator to track, review and submit department PIR.
When completing a City of Austin employment application: Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. Please include contact information from previous employers. A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine your salary if you are selected for this position. Be sure to provide the job title and employment dates for all jobs you wish to be considered. If a resume is required, it will not substitute for a complete employment application.
Travel:
If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.
If you are selected as a top candidate: Verification of your education (including high school graduation or GED, undergraduate, and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution and evidence of your professional licenses or certifications. This position has been approved for a Criminal Background Investigation (CBI).
Benefits: Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities, and more. Please click HERE for more information.
Assessment:
An assessment may be administered as part of the hiring process. Pay Range $29.23 – $36.54 per hour Hours Monday through Friday; 8:00 a.m. to 5:00 p.m.
Telework opportunities may be available after an initial training period. Hybrid schedules are subject to change to meet the business needs of the department. Job Close Date 01/16/2025 Type of Posting External Department Human Resources Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 505 Barton Springs Road, Suite 600, Austin, TX 78704 Preferred Qualifications Experience serving as a convener and collaborator to finalize projects and communications and to aid in improving the efficiency of departmental processes. Experience preparing and responding to Texas Public Information Act requests. Experience providing support and assistance to senior- or executive-level leaders in a fast-paced environment. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
1. Assists in planning, executing and closing projects in a variety of operational and/or administrative situations related to specific assignments/areas. 2. Develops and maintains databases to support data analysis and research findings for business projects.3. Assists in preparation of recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements.4. Write reports that summarize findings, data collection techniques, implementation options, etc.5. Establishes project schedules using project planning software/tools, updates and maintains project status reports. Communicate project/process status.6. Conduct research, analyze trends, determine accuracy and relevancy of data/information, and use sounds judgment to evaluate alternatives. 7. Facilitates and documents meetings, action items, and processes using flowcharting methodologies.8. Maintains positive working relationships with managers, supervisors, employees and other stakeholders to gain their cooperation and support.
Responsibilities – Supervisor and/or Leadership Exercised: None. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
• Knowledge of business strategies, objectives, planning, development and management processes and process improvement• Knowledge of research methodologies, cost/benefit analysis, statistics and financial modeling • Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes • Knowledge of performance measures, quality improvement programs and project management methods• Skill in oral and written communication using a variety of formats including: print communication, electronic format, presentations and telephonic• Skill in using computers and related software applications• Skill in data analysis and problem solving• Ability to quickly recognize and analyze irregular data and situations • Ability to work independently and with teams Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions
Required fields are indicated with an asterisk (*).
* The minimum qualifications for the Business Process Specialist position are: Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job. Experience may be substituted for education up to a maximum of four (4) years. Do you meet these minimum qualifications? Yes No * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Investigation. * Please describe your experience serving as a convener and collaborator to finalize projects and communications and to aid in improving the efficiency of departmental processes.(Open Ended Question)
* Please describe your experience preparing and responding to Texas Public Information Act requests.(Open Ended Question)
* Please describe your experience providing support and assistance to senior or executive-level leaders in a fast-paced environment.(Open Ended Question)
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