About TFG:

Who we are is because of our people. They are our greatest asset.  TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands.  We’re a purpose-led business, and on this team, you’ll share the pride of making an impact across a whole industry. 

We’re the designers, the makers, the shakers and the teams behind the scenes. 

Are you with us? 

About the Brand/Division:

The Business Process Manager will be required to work across multiple Supply Chain teams in TFG Merchandise Procurement, Retail, other service divisions and with Suppliers. They will be key in managing and supporting the Shipping Imports and Exports space, working on Business Process and Technology projects and ongoing operational improvements. This individual will be accountable to ensure that the Tradecloud solution is stable and continuously assessed and adjusted based on industry changes, feedback and performance. 

Key Responsibilities:

Tradecloud management and alignment with business strategy Collaborate with business stakeholders to gather and document business requirements. Analyze business needs, processes, and systems to identify opportunities for improvement. Translate business requirements into functional specifications for IT teams and ensure that the design and implementation of solutions meet business needs. Conduct process mapping and identify areas of inefficiency or opportunities for optimization. Recommend solutions to improve processes, workflows, and performance. Analyze data and reports to support business decisions and provide insights and recommendations based on data findings. Create user stories, test cases, and other documentation to guide development and testing phases. Act as a liaison between business stakeholders and IT teams. Communicate effectively with all levels of the organization, translating technical jargon into understandable terms. Coordinate testing efforts to validate that solutions meet business requirements and assist in the creation of user acceptance testing (UAT) scripts and ensure UAT is carried out successfully. Support the organization in adapting to new systems, processes, and tools through change management practices and assisting with training and documentation for end-users. Assist in managing project timelines, resources, and deliverables, monitoring progress and ensuring that projects stay on track and meet deadlines.

Qualifications and Experience:

Qualification: Bachelor’s degree in business, computer science, engineering, or related field or Diploma in Business Analysis. Experience: At least 5-7 years of proven experience as a Business Analyst or similar role, ideally in the Supply Chain and Retail industry

Skills:

Strong knowledge of business process modelling, data analysis, and business requirements documentation. Experience with tools such as Microsoft Excel, Power BI, Jira, Visio, or similar. Strong communication skills, both written and verbal, to interact with a range of stakeholders. Ability to work independently and in cross-functional teams. Experience with Agile methodologies and Scrum framework. Knowledge of project management principles and tools.

Behaviours:

Applies market and business insights in order to drive organisational objectives Conveys information and communicates ideas in a clear, concise and impactful manner Confronts and tackles challenging situations with courage and drives solutions. Takes accountability and ensures others are held to account on agreed upon performance targets Understands and applies financial concepts and principles to make informed financial decisions  Interprets and simplifies complex and contradictory information when resolving organisational problems Develops plans and prioritises initiatives that align to the organisational goals and objectives Effectively and creatively uses available resources to overcome challenges, solve problems, and achieve desired outcomes Ability to break down complex business issues and propose actionable solutions. Ability to manage a variety of tasks with high attention to detail. Works collaboratively. Flexible in a fast-paced environment and able to manage changing priorities. Understanding of software development processes and technologies, with the ability to communicate effectively with technical teams. Strong verbal and written communication skills with the ability to present and explain complex concepts to various stakeholders. Ability to make data-driven decisions and solve problems efficiently. Strong organizational and time management skills with the ability to handle multiple priorities.

 

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

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