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To support the strategic goals of AVEVA, the role of Business Processes in Business Operations, is tasked with documenting and communicating our E2E business processes based on a process classification framework (APQC or similar) using the AVEVA business process framework particularly focused on improving productivity, reducing manual effort, driving process improvement and automation, and improving the overall commercial outcomes for AVEVA.

This role will provide dedicated ownership and focus on the management for the business process flows from account management, approvals, planning, etc, to drive sustainable improvements to our customer and employee experience, and also provide recommendations to future state process management/workflow solutions.

This role reports into the VP Programs and Planning who reports to the SVP Global Business Operations and supports setting, documenting, and communicating the AS-IS processes and the vision for TO-BE processes and will be responsible for documenting and establishing cross functional business processes to support the business outcomes.  

Key responsibilities

Process Documentation and Development

Document and Improve business processes using the agreed AVEVA business process management framework standards.Provide input into Business and Transformation business programs to drive consistency in future processes.Understand key process activities that relate to the Business metrics that drive overall productivity and commercial outcomes.Work with other Global Process Owners to assess resource availability and capacity to operate the processes creating investment business cases and recruiting where required.Work closely and consult with other Global Process Owners to ensure cross process issues and changes impacting process handshakes are resolved collectivelySupport, maintain, and communicate policy, processes, procedures, and controls in conformance to AVEVA’s business process management framework

Performance

Ensure all business processes have documented Objectives, Service Level Agreements (SLA’s) and Performance Indicators (PIs)Ensure that all AVEVA stakeholders are fully aware of their process obligations

Transformation and change

Seek the sign off on design decisions (including localisations), Process maps, Standard Operating Procedures (SOPS), Policies, and Control documentationDrive and support enabling technology teams and business change teams to configure, test and launch enabling technology and implement business process changesDesign and implement any interim / transition process changes requiredAlign process changes with other planned changes, escalating as necessary to Transformation Office

Key stakeholders

VP Programs and PlanningFinance and LegalGlobal Business Operations TeamsGlobal Process OwnersGlobal Change Management TeamsAVEVA Transformation Office   IT                                                          Commercial OperationsMarketingSalesOther AVEVA Teams as required

Skills, know-how and experience:

Must have:

Experience in selecting and implementing process classification standards in a global organisation.Experience in E2E process management and how the processes improve the Customer Experience through the development of future orientated process and workflow tools.Design, develop and implement standardised Business Processes, Policies, Procedures, and the associated Control documentation.Strong English language capabilityAbility to communicate clearly at a leadership levelAble to operate comfortably at a detailed as well as a strategic level

Technical / professional qualifications

Tertiary qualifications in Business, Marketing, IT, or equivalent (OptionalProcess Certification, i.e., Certified Business Process Professional (CBPP) or, Six Sigma Black Belt, etc

AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment.  Background checks will be conducted in accordance with local laws and may, subject to those laws,  include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check.  Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
 
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.