Role Summary:

Design and execute end-to-end digital operating models built around key customer/employee journeys and needs in partnership with domain leads and multidisciplinary digital product owners Simplify business processes by analyzing current workflows, products, tools, and systems and by identifying and prioritizing solutions that drive process rationalization, reengineering and organizational alignment Support delivery of significant improvements in efficiency, marginal cost, customer experience, and service quality for business processes and underlying capabilities

Responsibilities:

Create business capability models to facilitate decomposition, grouping, representation and analysis of business activities/processes across the firm’s value-chain Map current state processes across applicable domains or lines of business to deliver insight into customer/employee pain-points and support devising improvements Perform root cause analysis using appropriate tools, identify triggers, collect and analyze relevant data, isolate root causes, and design elimination strategies Create target state processes across applicable domains or lines or business to enable increased levels of straight through processing and allow more seamless agent/customer delivery of Chubb solutions, while freeing up Chubb resources to focus on the highest value-add tasks Design and support execution of hypotheses/proofs of concept as precursors to broader Partner with Business Intelligence/Analytics and Customer/User Experience Analytics teams to define and measure metrics/KPIs, with leading indicators clearly identified and attributed to business processes Support development of roadmaps that reflect customer/employee needs/gaps as well as inclusion of foundational technology capabilities and other digital enablers Ensure target state processes and exception-based workflows are followed, controlled, and systemically tested for quality assurance in a repeatable & scalable way Support conversion of target operating models and business processes into epics, user stories, business rules, and other relevant artifacts Understand and apply agile as a delivery method and ways of working

Functional Competencies:

Data and facts based structured thought process and decision making Ability to facilitate, consult, and drive for results in a rapid-paced and changing environment Strong interpersonal skills, able to work collaboratively across large teams, including a proactive and 'no surprises' approach in communicating issues/requests Understanding of market trends and keen interest in digitization and emerging technologies

Technical Competencies:

Prior experience in Insurance preferred Demonstrated ability to reimagine future-state processes by leveraging the latest technologies and staying ahead of market trends. Hands-on experience as a practitioner in operational excellence/effectiveness, process engineering, or continuous improvement methodologies Experience in digital experience strategy and design or intelligent process automation is a plus Lean Six Sigma certification, or other related process engineering certifications is a plus