**Business Process Analyst II** **Who is Epsilon:** Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing Information Technology services to both Federal Government and Commercial businesses across the United States. Epsilon is known for its solution-focused and innovative approach, aligning technology systems, tools, and processes with the missions and objectives of its customers. Epsilon’s headquarters are in Weaverville, NC with other corporate offices in Greenville, SC, Crystal City, VA, and Denver, CO. We have employees in 30+ States across the U.S. **Why work for Epsilon:** In joining Epsilon’s team, you will have the opportunity to contribute to Epsilon’s business and customer initiatives, as well as influence our brand culture through people interaction and technology advancements. Epsilon invests in our employees by promoting from within and enabling employees to elevate their knowledge and skill set in their profession by allocating $3,000 annually in Professional Development funds. We also offer competitive pay, comprehensive benefits through one of the largest national carriers, Paid Time Off (PTO) that increases with tenure and has a generous rollover, 11 company paid Holidays, and 401(k) with immediate contribution. **Where you’ll work:** This is a hybrid onsite/remote opportunity where you will report to the customer location in Falls Church, VA and have the flexibility to work from home based on business needs. **An average day:** As Business Process Analyst II you will combine analytical and process engineering expertise to drive operational improvements and support diverse projects aimed at enhancing data-driven initiatives, automation, and overall organizational efficiency. By collaborating with cross-functional teams, you will facilitate the development of solutions that streamline workflows, optimize performance, and align with business objectives. In this position you will: + Collaborate with cross-functional teams to identify, analyze, and document current business processes, pinpointing areas for efficiency gains. + Develop workflow maps and process documentation to guide optimization initiatives, ensuring alignment with organizational goals. + Gather, validate, and prioritize business requirements in partnership with stakeholders, translating them into clear functional specifications for technical teams. + Conduct data analysis to derive insights, measure process performance, and support decision-making on improvement strategies and solutions. + Contribute to the design and implementation of automated processes, leveraging emerging technologies and best practices to enhance throughput and reduce manual tasks. + Coordinate with technical teams on solution development, including AI/ML pilots, automated testing frameworks, and CI/CD pipeline integrations. + Monitor and evaluate the effectiveness of newly implemented processes, reporting on key metrics and recommending follow-up actions. + Facilitate stakeholder engagement sessions, workshops, and presentations to ensure alignment on requirements and process improvement objectives. + Collaborate on documentation efforts, including detailed process guides, user stories, and technical specifications to maintain clear records of system changes. + Support data governance policies and practices by ensuring process compliance and identifying opportunities for improved data quality controls. + Contribute to risk assessments related to process and technology changes, identifying potential impacts and recommending mitigation strategies. + Provide guidance on operational best practices and continuous improvement frameworks that encourage innovation and maintain high standards of quality. + Partner with security and compliance teams to ensure solutions adhere to relevant regulations, standards, and organizational policies. **Basic Qualifications:** + As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C) , Epsilon will not consider candidates for this position who do not meet the aforementioned conditions. + Minimum of 3 years’ experience in a role involving business analysis, process engineering, or related responsibilities. + Demonstrated ability to map and optimize business processes using tools such as Visio or similar process modeling software. + Familiarity with requirements gathering methodologies and documentation frameworks for complex technical initiatives. + Proficiency with data analytics tools (e.g., SQL, Tableau, Power BI) to identify trends and drive data-based decision making. + Experience working in cross-functional teams, collaborating with developers, product owners, and stakeholders. + Exposure to automation frameworks and CI/CD pipelines for testing, deployment, and integration of new solutions. + Working knowledge of AI/ML concepts and their application in optimizing business processes. + Understanding of data governance, security principles, and regulatory compliance considerations. + Capability to create detailed documentation, including user stories, acceptance criteria, and technical specifications. + Strong communication, organizational, and time-management skills to handle multiple concurrent projects and deadlines. **Other:** + Must hold an Active DOD Secret, Top Secret or TS/SCI Clearance + Must be located within a two (2) hour commute of the physical work location **Physical Demands and Working Conditions:** Listed below are the physical or mental requirements necessary for the job's performance. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions: + Prolonged periods of computer desk work. + Dexterity of hands and fingers to operate a computer keyboard and other computer components. + Speaking and hearing are sufficient to converse and understand conversations, both in-person, telephone, and virtual meetings. + The cognitive skills needed to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision-making, problem-solving, and comprehending. + Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, and the ability to communicate with managers and co-workers. + Mental aptitude to respond appropriately in high-pressure situations or deadline-driven environments. + Maintain a professional emotional response when working with others. **Connect directly with your dedicated recruiter on Epsilon’s careers page.** **www.epsilon-inc.com/careers** Epsilon is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. EEO/AA: Disabled/Vets. Please click here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) to review your rights under EEO policy. If you are an individual with a disability and need special assistance or reasonable accommodation in applying for employment with Epsilon, Inc., please contact our Recruiting department by phone 828-398-5414 or by email careers@epsilon-inc.com .