Berkley Industrial Comp provides best in class workers’ compensation insurance solutions to high hazard industries. BIN’s mission is to provide an unparalleled customer experience within the high hazard workers’ compensation market. BIN achieves its mission by focusing on the following core values:
Integrity – character without compromiseAgility – flexible and collaborativeExpertise – knowledge and skillIngenuity – solution and future focused
Tenacity – responsiveness with a high degree of determination
https://www.berkindcomp.com/
ResponsibilitiesThis role is critical to Berkley Industrial Comp’s (BIN) pledge of providing exceptional customer service. The role requires individuals to develop a working knowledge of each BIN department and utilize strong communication skills when resolving questions from external customers. BIN’s goal of creating a “one-stop-shop” service platform requires empowering the Business Operations Technicians to accurately support the organizations objectives through critical technical support.
Key functions include but are not limited to the following:
New/Renewal Client OnboardingWelcome CallExplanation of RAMP / RESOLUTION Service ExpectationsIntroduce Key Contacts at BINVerify customer contactsExplain payment plan / responsibilitiesCollaborate with BIN’s RAMP team to create custom service plans for policy holdersAct as subject matter experts of BIN processes and systemsCreate and review online first notice of injury reports and collaborate with RESOLUTION SpecialistsProvide technical support to BIN’s underwriting department through completion of policy issuance, policy endorsements and other critical policy-related changesManage regulatory challenges for BIN’s RESOLUTION and UW departments, examples include:Proof-of-coverage issuesClaim-related data feed errorsEnsure state regulations and annual filings are completed for both RESOLUTION and UW operationsEnsures incoming communications are properly identified and routed correctlyDesign practices, processes, and procedures that are effective, understandable and repeatable for client accountsServe as primary point-of-contact for external customer questions, both policy and claims-related Qualifications Bachelor’s degree preferred 1-3 years’ customer service experience preferredStrong analytical skillsExcellent critical thinking skill setProficient with MS Office products (Word, Excel, Power BI)Ability to adapt to unfamiliar situations Demonstrate strong attention to detail and ability quicklyPositive “find a way” attitude to multi-taskAbility to work with a team with one unified goal. Additional Company Details We do not accept any unsolicited resumes from external recruiting agencies or firms.
The company offers a competitive compensation plan and robust benefits package for full time regular employees
The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Sponsorship Details Sponsorship not Offered for this Role Connect With Us! Not ready to apply? Connect with us for general consideration.