The primary purpose of this position is to support the business organization in all stages of the sales cycle ensuring the integrity and accuracy of our sales orders, payments, and fulfillments. The ideal candidate must be able to handle the Order to Cash process, including quotes follow up, tenders management process and translation reviews, being primary point of contact for customers for any after sales support or information (such as deliveries, order acknowledgement, credit collection). He/She must also be able to proactively provide recommendations for improvements and be adaptable to changes.

What You'll Do:

Ensuring accurate and timely transactions processing. Collaborating cross functionally with other departments such as Customer Service, Finance, Legal, Purchasing, and Marketing. Serving as liaison between Spanish Sales rep. and other departments such as Finance, Legal, Purchasing and Legal Counsel (both at the Italian office and US headquarter) for agreements, purchase orders, supplier qualification forms/questionnaires and accounts receivable process.
Making follow up with customers on timely manner and collaborating with fellow team members (Finance, Customer Service team) when necessary for payment collection to ensure all invoices are paid on time.
Maintaining accurate records in the customer relationationship management (CRM) system.
Assisting Business Operations Manager with revenue tracking and KPIs reporting to monitor business performance.
Handling qualification process for Public administrations’ tenders.
Proactively supporting in the new ERP implementation (IFS) locally in Spain (managing system testing, training and supporting in writing procedures) and the integration processes at global level, playing a key role in the conversion process to the new system with the International cross-functional teams to finally meet customers’ requirements and always maintaining high quality standards.
Other tasks and responsibilities as assigned.
 
What You'll Need:

Bachelor’s degree, or equivalent work experience required.
3+ years’ of demonstrated customer service experience.
Demonstrated knowledge of contracts management process.
Demonstrated experience using an ERP and CRM system.
Strong attention to details and goal-oriented.
Strong flexibility and ability to prioritize and manage multiple tasks and responsibilities.
Proven ability to problem-solving to overcome obstacles and achieve results.
Excellent interpersonal and communication skills.
Excellent verbal and written communication skills.
Proficient in Microsoft Office Applications.
Must be native Spanish speaker and authorized to work in Spain.

It's a Plus if You Have/Are:
Previous experience in managing an ERP implementation project, preferable in a multinational company.
Basic knowledge of accounting/finance.
Additional years of relevant experience in customer service or a combination of an Associate’s degree or equivalent and relevant experience may be substituted for the Bachelor’s degree.
Fluent in English.

Salary Range:

Base salary is determined on a number of factors including, but not limited to, education, experience and skills Bonus eligibility (?) Paid Holidays Professional Development Opportunities