Client Reference Code: 2024-35756

Spectrum Reach helps local businesses grow through the best content, insights, products, and people that connect advertisers to their intended audiences across TV, apps, social, and other media platforms.  Spectrum Reach operates in multiple states and local markets that can reach over 27 million households by creating scalable advertising and marketing services driven by data insights and award-winning creative services.

The Business Operations Regional Support Specialist is responsible for client onboarding and compliance, credit risk assessment, accurate account setup and management, campaign order management, and Tier 1 client support.

ESSENTIAL FUNCTIONS OF THE POSITION

Client OnboardingEnsure we have received the required Spectrum Reach onboarding documentation, including acceptance of the Spectrum Reach Advertising Terms & ConditionsPerform credit risk assessments for all clients requesting to pay after delivery of services, to mitigate bad debtAccount Setup & MaintenanceComprehensive, accurate, and aligned setup in all Spectrum Reach Systems (Salesforce, Pilot, AOS, XGLinear, SAP)A complete understanding of our systems and the connectivity between them to ensure all account updates/changes are carried through each system to prevent any disruptions to delivery of ads and billing.Campaign Order ManagementEnsuring orders are processed timely according to set deadlinesEnsuring we are provided legally binding contracts for ad campaigns between our clients and Spectrum ReachTier 1 Internal and External Client Support: Fielding inbound inquiries from internal and external clients, using resources to answer questions, resolve issues, and/or know who to route them to for full resolution.Hotline (phone)Salesforce CasesSalesforce Account RequestsWebexClient Portal

REQUIRED QUALIFICATIONS

Analytical, critical thinking to navigate making informed credit risk decisions and multiple systemsAbility to effectively organize and prioritizeProvide strong customer service to clients and sales teams across the footprintAbility to work collaboratively and independently; highly motivated and detail-orientedAbility to work under pressure and meet deadlinesAbility to demonstrate superb follow throughProficient in Microsoft applications

PREFERRED QUALIFICATIONS

Ability to communicate orally and in writing in a clear, straightforward and professional mannerFamiliarity with the advertising industry

EDUCATION

Bachelor’s degree in Marketing, Communications, Business, or related field or equivalent experience

Job Code : FGN135

2024-35756
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: SPRCH Business Unit: Spectrum Reach Zip Code: 28203

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.