About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Title: Business Operations Analyst

Grade: 9

Location: Belgrade, Serbia

Position Summary

Candidate should be able to implement, maintain and improve agent scheduling processes by utilizing Workforce Management tool information. Has previous experience or knowledge of data analytics, providing insight on any discrepancies or possible process/logic improvement. Simultaneously candidate should have good communication and presentation skills.

Key Areas of Responsibility

• Employee should develop a complete understanding of the Workforce Management tool and all its properties, capabilities and applications.

• Develop a learning plan for Workforce Management tool for Service Desk onboarding.

• Coaching management of each Service Desk per established learning plan to utilize information from Workforce Management tool to achieve the most efficient scheduling format.

• Assistance with utilization of Workforce Management tool for all NCR Voyix Service Desk teams.

• Maintaining healthy communication between teams in order to implement and manage any process change when necessary.

• Integrity upkeep and quality control of data used for WFM processes.

• Implement and manage a tracking process for agent scheduling efficiency.

• Troubleshooting problems that might occur during scheduling creation.

Qualifications

• English proficiency (both written and verbal), C1 level or higher

• Proficiency in Microsoft Office (Excel and Power Point as a priority)

• Experience in data analytics and customer support is a plus

• Should have effective interpersonal, communicational, and presentational skills

• Candidate should be high-energy, proactive, highly organized and committed to driving result, enthusiastic and hard-working

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”