Our Customer Experience and Business Trends (CXBT) team is seeking a skilled and motivated Business Intelligence Engineer (BIE) to analyze and deliver insights to help us better serve customers. The right candidate is passionate about understanding customer needs, perceptions, and experiences, diving deep into complex problems, and continuously striving to deliver deeper insights. The person in this role will innovate, build new methodologies to generate insights, and make recommendations to drive actions that directly impact our current and future customers. A successful candidate will possess excellent analytical skills, and have the ability to work collaboratively to influence business leaders at all levels, including senior management.



Key job responsibilities
- Own, design, develop, document, and manage scalable solutions for new and ongoing analyses metrics, reports, and dashboards to support business needs
- Identify new data sources and invent new methodologies and approaches to understand and drive improved customer experiences.
- Drive efforts to simplify, automate, and standardize processes across the team to drive efficiencies, expand scope, and drive increased impact to customer experience.
- Ability to clearly articulate assumptions, methodologies, results, and implications.
- Present deep dives and analysis to both technical and non-technical stakeholders, ensuring clarity and understanding.

About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers). Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds – including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.