Have you ever thought about what it takes to provide millions of customers with help across hundreds of social media handles, globally, while protecting their privacy and security? The Customer Service - Social Media organization is looking for a Business Intelligence Engineer (BIE) who is passionate about translating business problems into business insights, and can thrive working in a diverse, global team.

Key job responsibilities
- Build business intelligence artifacts that will answer questions, and inform decisions to improve the customer experience.
- Solve difficult problems, that are loosely defined or structured.
- Apply data-design approaches to create, and simplify the team's reporting structure.
- Participate in cross-functional projects with global partner teams, to refine problem statements, define deliverables, and minimize bottlenecks.
- Deliver intuitive, accurate artifacts that allow your stakeholders to self-service, and reduce their reliance on you.
- Contribute to the team's design, scoping, and prioritization decisions.
- Mentor and help develop others, within and outside the team.



A day in the life
As a Business Intelligence Engineer within Customer Service - Social Media, you're helping us understand current, and past customer behavior, to influence the solutions we build to deliver the best future experience. You're constantly identifying ways in which we can improve our understanding of the business, to make faster, more confident decisions.

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

About the team
Social media is a fast-paced, ever-evolving world, where new features and channels launch constantly, and customers’ behavior varies by social media app, demographic, and the type of support they need. Customer Service – Social Media is innovating to meet those challenges, scaling service to the customers who need help today, and building new solutions for the next generation of customers. We benefit from being part of the wider Customer Service organization, one of the most tenured teams at Amazon, so can learn from the experience of building tools to assist customers on traditional channels such as email, phone, and chat.