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Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Working closely with the Area Manager to formulate and implement the overall Business Strategy for the branch, with the main objective of assessing the business opportunities and growing the liability portfolio, the asset portfolio and Banc assurance, through client acquisition and retention; and ensuring quality of the portfolio.

Manage the branch and offer leadership to staff in formulation and implementation of business growth and development strategies at branch.

The job holder is expected to aggressively drive the branch growth and profitability targets by identifying, developing and maintaining profitable relationships with customers

1.KEY MEASURABLE GOALS

Growth of the branch liability bookGrowth of the Branch asset book in all the segmentsGrowth of the banc assurance portfolioGrowth of the branch customer base and signups of digital customersEnsure portfolio quality.Ensure branch profitability.Ensure operational efficiency and complianceEnsure effective performance management Achievement of branch business targetsBranch performance in Operations, Compliance, Risk management, Customer Service, Culture   and other related surveysGrowth, retention and development of motivated and high performing teamsBrand visibility within the marketOffer leadership to branch staff, Sales consultants and Remote sales teams. (RST)Oversee the growth and utilization of agency banking and digital customers.

KEY RESPONSIBILITIES

Develop business strategic plans that provide clear direction on the business objectives for the region assigned Ensure SMART target setting, monitoring and timely submission of both target documents &appraisal documents within set timelines in the allocated region.Lead business growth and development of the branch, agencies and other alternative service outlets attached to the branchManage and lead the branch team in achieving/ surpassing the set business targetsProvide superior level of customer relationship management and promote the sales and service culture through coaching, guidance and staff motivation.Drive sales of all products and services at branch level through offering leadership and motivation to the sales team, sales drives, liaison with key relationships among others.Offer leadership to managers and staff in the region assigned in a manner that promotes motivation, efficiency, mentoring and to ensure high levels of discipline.Development of a high performing team at branch level through training, mentorship, and special assignmentsMonitor and ensure 100% compliance to all the company policies, processes, procedures and other controlsLead in optimal utilization of people, financial and technical resources within the branchChair the Branch Credit Committee and ensure compliance to Credit policy & proceduresBudget planning and cost management; Continuous evaluation of branch financial performance against budgets and taking remedial actions where necessaryPromotion of Faulu’s brand visibility and image: Being the Key liaison point with the community, participate in community affairs to increase the company's visibility and to enhance new and existing business opportunitiesOffer leadership to managers and staff in the region assigned in a manner that promotes motivation, efficiency, mentoring and to ensure high levels of disciplineInitiate, nurture and ensure profitable business relationship and Partnerships with the customers, community and government structuresCommunicating and reinforcing the AML-CTF compliance culture established by the boardImplementing and enforcing the board-approved AML, KYC & CFT policy within the region and BranchAny other role allocated by the supervisor

Staff Reporting Directly to the Job Holder

Universal BankersAssistant Manager Service Delivery    

Others Reporting Indirectly

All staff in the branch

Education

Essential

Bachelor’s degree in a business-related field

Desirable

Advanced training in Business Management. Master’s in business or related field preferred.

Knowledge and Skills

Business Strategy Implementation skills Good presentation skillsPeople management skillsSales / Marketing skillsFinancial analytical skillsCustomer service skillsStrong communication and negotiation skillsStrong relationship management skills

Experience

Over 8 years’ experience in microfinance business with 6 years in management role with proven record of business growth and management of good portfolio.Good leadership and influence skills geared towards business growth, staff motivation and customer loyalty.Team player and relationship builder.Ambitious and self-driven individual.Strong communication and negotiation skills with the ability to network and develop business relationships.Experience in all aspects of lending and banking i.e. risk assessment, monitoring and control of loansLoan documentation securities

Personal Attributes

Excellent interpersonal skillsProven sales and business growth capability.Aggressive and self-driven and able to work with minimal supervision.Demonstrated Leadership CapabilityProven decision making and problem-solving capabilityTeam leader/playerAbility to offer mentorship support preferred

Manages a small to medium-sized team of advisors to develop, maintain, and leverage relationships with prospective and existing clients to stimulate and manage demand for financial products and services.

ResponsibilitiesLeadership and Direction

Communicate the local action plan; explain how this relates to the function's strategy and action plan and to the broader organization's mission and vision; motivate people to achieve local business goals.

Customer Relationship Management / Account Management

Develop and implement a relationship management plan for existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Collect feedback from identified customers or customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.

Sell Customer Propositions

Use personal expertise to identify the complex standard products and/or services offered by the organization that meet the customer's needs, together with quantities and product configurations. Present these to the customer with a clear rationale and at standard commercial terms, referring to senior colleagues where necessary to ask for concessions (e.g., price reduction) that gain the customer's agreement.

Sales Opportunities Creation

Identify potential customers by obtaining information, referrals, and recommendations from existing customers and other contacts and/or through participation in trade shows and conferences.

Performance Management

Respond to personal objectives and use performance management systems to improve personal performance; or monitor the performance of the team, allocate work and review completion, take appropriate corrective action to ensure timeliness and quality, and contribute to formal individual performance management and appraisal.

Operations Management

Provide operational support services and sometimes act as first-line supervisor of a transactional operations area. Involves using existing systems and protocols.

Promoting Customer Focus

Assist with the development of internal communications and work collaboratively with colleagues to build strong external customer relationships and meet customer needs.

Key Account Management

Deliver specialized support and service for new and existing accounts in line with organizational policies and procedures. Respond to complex customer inquiries while helping senior colleagues manage and maintain customer relationships.

Customer Relationship Development / Prospecting

Develop and implement a customer contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships. Act as first point of contact for customer queries and complaints and resolve them, referring complex issues to others and ensuring that the customer receives an appropriate response.

Budgeting

Track budgets and report variances to more senior colleagues.

Organizational Capability Building

Provide coaching to team members to develop their skills.

Skills

Building Trust, Change Management, Client Needs Assessments, Commercial Acumen, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Executing Plans, Identifying Customer Needs, Identifying Sales Opportunities, Sales Software, Strengthening Customer Relationships, Upselling

Competencies

Builds Networks

Business Insight

Collaborates

Communicates Effectively

Customer Focus

Demonstrates Self-Awareness

Develops Talent

Drives Results

Education

Bachelors Degree (B)

Closing Date

29 January 2025 , 23:59

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