Position Overview:
The primary responsibility is to drive market growth, expand the customer base, manage customer relationships effectively, and oversee business operations to build a resilient and sustainable client base.

Duties and Responsibilities
1. Market Growth and Development:
Conduct market research to identify new business opportunities and market trends. Develop and implement strategic plans to achieve sales targets and expand market share. Identify potential clients in the target sectors and establish contact to generate new business. Monitor competitor activities and adjust strategies accordingly to maintain a competitive edge. 2. Customer Relationship Management:
Develop and maintain strong, long-lasting relationships with top-tier customers. Serve as the primary point of contact for key accounts, ensuring their needs are met promptly and effectively. Conduct regular meetings with clients to discuss their needs and provide solutions. Handle customer complaints and issues efficiently to maintain high customer satisfaction levels. 3. Sales and Account Management:
Manage the entire sales cycle from prospecting to closing deals. Prepare and deliver sales presentations and proposals to prospective clients. Negotiate contracts and terms of agreement with clients. Track and report on sales performance metrics, including revenue growth, customer acquisition, and retention rates. 4. Strategic Planning and Execution:
Collaborate with the senior management team to develop and implement business strategies. Analyse market data and customer feedback to refine and optimize sales strategies. Prepare annual budgets and forecasts, ensuring alignment with company goals and objectives. 5. Team Collaboration and Leadership:
Work closely with cross-functional teams, including marketing, supply chain, and procurement, to ensure seamless service delivery to clients. Mentor and support junior sales team members, providing guidance and training to enhance their performance. Oversee regional business activities, motivating and guiding the sales team to achieve and exceed targets. Review major proposals and service level agreements, ensuring client satisfaction and high service standards. 6. Operational Oversight:
Assist with budgeting, financial forecasting, and cost management to optimise profitability. Ensure compliance with industry regulations, safety standards, and company policies. 7. Reporting and Documentation:
Maintain accurate and up-to-date records of customer interactions and sales activities using CRM software. Prepare regular reports and presentations for senior management, highlighting key achievements and areas for improvement. Ensure compliance with company policies, industry regulations, and legal requirements. 8. Technical and Administrative Tasks:
Utilize advanced Microsoft Excel, Word, and PowerPoint skills to analyze data, create reports, and deliver presentations. Manage administrative tasks related to sales and account management, including order processing, invoicing, and contract management. Requirements
Proven track record of at least 5 - 10 years in business development, sales, or key account management within the chemical commodity trading sector. Demonstrated ability to build and maintain a resilient and sustainable client base. Strong understanding of the target sectors: mining, food and beverage, industrial, packaging, water treatment, home care, textiles, and agriculture. Excellent communication, negotiation, and interpersonal skills. Strong analytical and problem-solving abilities. Ability to work independently and as part of a team. High level of integrity, professionalism, and attention to detail. Experience in overseeing regional business activities and leading a sales team.