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Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

Job Summary:

FG Wilson, within Caterpillar's Electric Power Division, is growing, and has an opening for a Business Development Manager to lead a newly created Technical Sales and Application & Installation team. You will develop and lead a newly created team focused on growing sales in Commercial/Infrastructure and Datacentre applications. You will provide strong commercial and technical support to our global sales organisation, ensuring that customer needs are understood and appropriate solutions developed.

This is a critical role to deliver FG Wilson's growth strategy and as a direct report to the FG Wilson General Manager, you will be an integral member of FG Wilson's senior leadership team. This position will work with customers, distribution partners and various internal partners including engineering, operations, supply chain, purchasing, product development and marketing organisations.

What You Will Do: ​

Lead a newly created team to enable sales growth across >500 kVA power generation product line.

Work closely with customers, internal functions and external dealers to ensure customer needs are identified and understood.

Ensure FG Wilson key sales growth initiatives related to data centres are delivered.

Identify territory and/or product growth opportunities through engagement with global sales teams.

Ensure customer solutions are developed and executed in a timely manner.

Lead the coordination of customer technical requirements with engineering and operations teams to ensure customer needs are met.

What You Have:

Customer Focus:

Meets regularly with customers to understand their wants, needs and expectations.

Communicates the importance of customer needs/expectations and commits to resolving them

Researches and verifies customer needs and expectations.

Works closely with internal functions and external dealers to ensure customer needs are met in a timely manner.

Value Selling:

Presents technical product or service costs and benefits in reaction to prospect or customer requests.

Documents proposed technical product/service solutions to be presented to potential customers.

 Works closely with engineering and operations teams to determine how customer needs can be met.

Decision Making and Critical Thinking: 

Identifies, obtains, and organizes relevant data and ideas from customers, dealers, and/or internal functions.

Recognizes, clarifies, and prioritizes concerns.

 Assists in assessing risks, benefits and consideration of alternatives.

Effective Communications:

Makes oral presentations and writes reports needed to support customer and/or dealer decision making

Ability to communicate with internal functions and externally with customers and/or dealers

 Ability to use technical jargon as necessary; avoids technical jargon when inappropriate.

 Looks for and considers non-verbal cues from individuals and groups.

Relationship Management:

Provides prompt and effective responses to customer requests and interactions

Monitors customer satisfaction levels on a regular basis.

Alerts internal team(s) and/or external dealers to problems in customer satisfaction

Differentiates the roles and responsibilities in a business relationship.

Works with customers to address critical issues and resolve major problems.

Negotiating: 

Uses active listening and probing techniques to surface problems, issues, and interests.

Demonstrates a willingness to examine own position.

Presents own position and listens attentively to position of others.

Additional Info: ​

This role requires travelling up to 25% of the time.

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of Singapore which can be found through our employment website at www.caterpillar.com/careers.

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).

Final Details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you!

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

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Caterpillar is an Equal Opportunity Employer (EEO).

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