Description

Market Executives play a pivotal role in driving a programmatic approach across their franchise, focusing on colleague development, operational routines, customer acquisition and retention, and talent management. They excel in assessing strengths and weaknesses within the team, proactively developing capabilities, and channeling progress through the Market Manager. Market Executives ensure that Relationship Managers (RMs) are set up for success by delivering targeted coaching and development to Market Managers, as well as through selective hiring practices. As champions of business line priorities and advocates for change management, Market Executives are vital during times of significant transformation. They maintain strong cross-divisional connections and possess the influence needed to achieve desired outcomes. Their ability to lead and manage through change, coupled with their expertise in fostering talent and driving business growth, makes them key drivers of success for the organization as a whole. As the face of their market, these leaders have an active presence in their communities with strong ties to both the customers we serve and organizations we partner with.

Primary responsibilities include

Create and execute a strategic plan that enables their team to generate new business and manage portfolio customers in the $1-50M space, meeting their sales goals.    Consistently ensure sales success through developing, managing, and coaching a team of Market Managers and their teams of Relationship Managers.  Deliver a differentiated customer experience, by coaching team to exceed customer experience goals and meet all customer commitments and customer care expectations.  Build and maintain new business relationships within the marketplace.   Develop strong internal partnerships within Citizens and leverage them for sales success.  Maintain visibility in the market by taking an active role in community and civic organizations and developing strategic community relationships and internal partnerships.   Employ, engage, and retain a high performing workforce with a strong culture.  Align effective risk management practices and regulatory expectations to ensure consistency, accountability and effectiveness.

Requirements

10+ years upper Business Banking and/or lower Middle Market coverage & portfolio management experienceDemonstrated success in creating a culture of development and career growthHigh degree of emotional intelligenceFormal commercial credit training requiredDetailed understanding of commercial credit and cash managementPrior experience in Mid-Atlantic territory including greater Philadelphia area Ability to travel across the region

Hours and Work Schedule

Hours per Week:  40+

Work Schedule:  Monday - Friday

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.