Complete Description:
OCN business operations a supported by a number of information technology systems, policies and business processes. The office requires formal structures to document these systems, policies and processes. In some cases existing documentation needs to be updated with current regulations and expanded to fully document the current system, policies and processes. In other cases there is no existing documentation and office needs dictate the creation of new materials.
The office has renewed the commitment to document policies and procedures to assist the agency in the safe use, handling and dissemination of data and information.
In order to ensure compliance with State and Federal audit mandates, ensure adequate documentation to support internal business operations and to ensure adequate documentation to support end user system interactions, the contractor will provide assistance and guidance in documenting OCN information technology systems, policies and business processes as required with each new school year and or support mandates from the USDA on nutrition program changes.
The contractor will, as prioritized by the Director of OCN or her designee, analyze and document existing OCN information technology systems, policies and business processes. Existing documentation will be reviewed and updated. When necessary new documentation will be created. Documentation will capture the viewpoints of OCN resources as well as end users. Documentation should be comprehensive enough so that a new staff member can easily take up necessary function roles for the assessed information technology system, policy or business process.
Skills:
Skill Required / Desired Amount of Experience
5 years experience developing process documentation, procedures, and documentation in support of best business practices
Required 5 Years
5 years experience with document management/revision control
Required 5 Years
5 years experience creating graphics, layouts and designing documents for procedures and policies
Required 5 Years
5 years experience with MS Office, business communications, and Web based collaborative tools (i.e., MS Share Point)
Required 5 Years
5 years experience planning and editing technical materials and overseeing the preparation of illustrations, photographs, diagrams, and charts
Required 5 Years
5 years experience reviewing, analyzing, evaluating and refining IT policies and procedures
Required 5 Years
Skilled at organizing and translating information into clear written documentation
Required 5 Years
Ability to deliver assignments in a timely, high-quality manner
Required 5 Years
Excellent written and oral communication skills in order to explain complex ideas and tasks to users
Required 5 Years
Capable of performing effectively in a team, or alone and unsupervised
Required 5 Years
Excellent analytical and organizational skills, and excellent computer skills
Required 5 Years
1 year experience with Documentum
Desired 1 Years
Bachelor’s degree in Business, Communications, Technical Communication, or a related field
Desired
Please answer questions listed below:
Description
Question 1 How many years experience developing process documentation, procedures, and documentation in support of best business practices? Elaborate on your experience
Question 2 How many years experience with document management/revision control do your possess? Elaborate on your experience.
Question 3 How many years experience creating graphics, layouts and designing documents for procedures and policies? Elaborate on your experience.
Question 4 How many years experience with MS Office, business communications, and Web based collaborative tools (i.e., MS Share Point)? Elaborate on your experience.
Question 5 How many years experience planning and editing technical materials and overseeing the preparation of illustrations, photographs, diagrams, and charts? Elaborate on your experience.
Question 6 How many years experience reviewing, analyzing, evaluating and refining IT policies and procedures? Elaborate on your experience.
Question 7 Describe your experience at organizing and translating information into clear written documentation.
Question 8 Describe your ability to deliver assignments in a timely, high-quality manner.
Question 9 Describe your experience performing effectively in a team, or alone and unsupervised.
Question 10 Describe your analytical and organizational skills, and computer skills.
Question 11 Do you possess experience with Documentum? If so, elaborate on your experience, including number of years.
Question 12 Do you possess a degree? If so, elaborate on your degree.