Job Title:

Business Analyst / RTA

Job Description

Role Specific:

Reporting

Provides/reports metrics as required;Proactively tries to improve reporting system;Pull up from the respective tools on a daily / weekly / monthly / quarterly basis reports in relation to team performanceSupporting management team and participating in projects that aim to boost department's efficiency in terms of reporting/scheduling and RTA

WFM

Responsible for the WFM within the accountResponsible for preparing, updating and approving schedulesPOC for the client WFM representativesResponsible for the attendance tracking – manual trackers, attendance tools etc.

Business Controls

Focal point for business controls in within the department;Responsible for company compliance testing;Working with sensitive personal information (SPI) and sensitive business information (SBI);Adheres to all Health and Safety regulations, internal Concentrix, IT and local policies and proceduresPerforms additional tasks according to business needs

Requirements

Working experience

Experience within the environment of customer relationship managementExperience as RTA/ Business Analyst is considered advantage

Language skills

Fluent level of English, both written and verbal

PC skills

Excellent knowledge in MS Office applicationsProficient use of Excel for reporting and analysis is mandatoryStrong analytical skills is mandatory

Personal skills

Flexible with the ability to manage a demanding and changing workloadExcellent communication, presentation and time management skillsSelf-driven and motivated.Innovative and initiative individual.Ability to work in a team and independentlyAvailability to work in hybrid model.

Location:

BGR Sofia - Advance Business Center

Language Requirements:

Time Type:

Full time2025-01-25

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