Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Now, we are calling all you rule-breakers we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Business Analyst- Project Management 

Responsibilities:

Manage Relationship with Client, Business team, Biz IT organization, corporate team, and other stakeholders. Drive IT Governance meeting with client IT, business teams

Escalations/issues are proactively identified, addressed, and closed with documentation

Regular reviews for Client and Corporate initiatives / projects / IT implementations across towers including applications, products etc.

Ensure Zero Major Incidents due to hygiene issues for the account/s

Report out performance metrics, dashboards, monthly updates, and issue progress to Internal and Client, Business, and IT leaders as and when required

To enable the conduct of Infosec compliance audits across all accounts/s

Ensure 100% SOW compliance for all accounts in account

Ensure all SLA metrics are met as per agreed SLA norms

Actively participate in NC closure / Risk mitigation

Ensure effective Business Continuity Planning delivery

Proactive communication on all the ongoing efforts as well as risk mitigation plans required. All the efforts, approvals communications have been documented.

Partner with internal Audit teams to help enhance processes, systems, and teams to deliver an outstanding customer experience by conducting deep dive analysis, identifying issues fix it with a sustainable solution

Experience of BI tools e.g., Power BI, Tableau or Qlik is a must.

Exposure to document management processes and tools.

Qualification we seek in you

Minimum Qualifications:

Technical University or University of Economics / Business with IT minor and certifications

Professional competence in the field of activity specified in the job description.

Good general knowledge of the company's field of activity.

Ability to understand, communicate and actively support process-efficiency initiatives to generate customer financial and productivity benefits.

Ability to coordinate the team to achieve the performance goals agreed with the customer.

Developed skills of analysis, problem solving and project coordination.

Ability to motivate himself/herself to achieve goals, to demonstrate high energy and to adapt to short delivery times.

Ability to manage quality expectations and set control points in the process to ensure that the team meets performance standards.

Ability to bring internal and external process information to identify optimization and process automation opportunities using digital applications / systems.

Curiosity and interest to learn as much as possible about any area in which the company operates.

Knowledge and expertise in the field of activity, intellectual agility, focused on results.

Ability to accept change, tolerance to risk and ambiguity.

Preferred qualifications

Previous experience in a similar environment (represents and advantage)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.