Job Title : Business Analyst Industrial Engineer Quality Department
Sector Title : Marketing & Branding
Area : Cape Town
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Our client is searching for a Business Analyst who will actively participate in the implementation of Business Process and Data Analysis derivatives within the organisation Amongst other aspects the implementation of Business Process and Data Analysis derivatives includes business process and system design and alignment the building of key performance metrics and cost recovery models the building of applicable data analytical models facilitating the set up of appropriate governance structures change and communication plans SLA negotiation and ensuring the longevity of the customer centric offering post implementation
Key Performance Areas
Identify issues duplication and potential for synergies within the clients operational sphere
Drive business process and data analysis documentation and redesign of business processes
Define a project to address business issues eg business case process requirements skills requirements capacity requirements and timing
Document the types and structure of the business data logical modeling
Analyze and mine business data to identify patterns and correlations among the various data points
Design and create data reports and reporting tools and Perform statistical analysis of business data
Facilitate and lead business process and data optimization projects
Partner with the Research and Quality Team to ensure success of implementation post the project phase
Partner with relevant teams in conducting small scale/medium scale tests to determine operational feasibility implementation methods and training requirements during new solution deployments
Conduct scenario analysis / gap analysis and impact analysis for new and proposed changes
Assess value by improving efficiencies in the business Internal and External
Assist in driving of the internal business process management and governance
Deliver appropriate value in terms of the constraints of the project priority time cost quality and scope by
Compiling business requirement and business functional specifications where necessary
Delivering solutions that are driven by business requirements are costeffective and innovative using process methodologies and tools
Continually ensuring business relevance of solution being built and working with clients and internal teams to facilitate the implementation
Working with business to ensure that roles and responsibilities are understood and agreed
Working with internal teams to transfer skills where appropriate
Working with internal teams to manage responsibilities that are not transferring to the Client
Design and implement the overall Quality Management principles to
Determine capacity and client forecasts
Define costing charge out principles for each client offering and work with accountant to build appropriate costing model
Develop and agree performance metrics
Design and facilitate signing of SLAs
Total Quality Management
Play a lead role in the identification and implementation of continuous improvement projects in the operational environment Internally and externally
Engage with relevant stakeholders to ensure buyin and commitment to the Total Quality Management journey
Identify synergies between Quality Management and solutions for leveraging these to increase efficiencies
Quality Team
Provide mentorship regarding Business Process Engineering and Business Analysis disciplines to internal stakeholders
Contribute to team goals of realizing benefits of Quality and identification of opportunities for further improvements in efficiencies
Participate in both small and large teams that work towards a defined objective scope & deliverables
Requirements
BEng or BTech Industrial Engineering
Medical Aid or Health Industry experience is preferable
3 to 5 years Business Analysis and Business Process reengineering experience
Experience in the application of Customer Experience improvements tools / techniques would be an advantage
Experience in the application of Total Quality Management would be an advantage
Experience of Change Management frameworks would be an advantage
Experience in Project Management and relevant methodologies
Salary Market related
Please forward updated resume in MS Word with your application Note if no correspondence is received within 6 weeks of your application please consider your application as unsuccessful