The Business Analyst II is responsible for creating, analyzing, and documenting business requirements and/or functional specifications.  Throughout the scoping, development, testing, deployment and implementation of updated and/or new system functionalities and processes, the Business Analyst II serves as a liaison between Operations and Information Systems (IS). The role will act as a lead in reviewing and prioritizing systems development issues and initiatives as well as coordinating key project tasks including, business requirements, sequencing, testing, and deployment schedules in partnership with the IT function.

The Business Analyst II is also responsible for researching and evaluating alternative approaches and recommend efficient and cost effective solutions. The individual additionally contributes to activities to improve quality and advance the overall analysis practice throughout the organization.

The Business Analyst II must demonstrate the highest levels of customer service, technical knowledge, productivity, professionalism, and react with a sense of urgency to meet customer and operational demands within a timely manner.

Duties and Responsibilities:

This position will provide technical support, business systems analysis, system training and at times coaching and mentorship.

Duties listed below may vary in terms of importance and others may be added or eliminated as the position develops. In addition, specific positions within this classification may have special duties and special qualifications.

Essential Job Functions:

Develop and maintain exceptional working knowledge of internal software applications, data structures, architecture, and processing capabilities Ensure functional requirements are appropriately represented in business requirements and technical specification documents Work with operations staff to ensure complete and accurate testing of all incidents and system enhancements before deployment to production environments. Ensure original submitter of incident/enhancement approves of the change and is aware of the deployment. Build Business Requirement Documents (BRD’s) for all system enhancements and work with operations management to obtain approval before submittal Act as a liaison between infrastructure, application development and business intelligence teams within IT and with business units outside of IT to provide information and facilitate relevant discussions to include, but are not limited to: business requirements, functional specification, design specification, user documentation, system documentation, testing documents and help files. Work closely with Project Manager to ensure technological and operational needs are met Coordinates system development and deployment projects with Application Development and/or other implementation teams Collaborate with system users to identify processing constraints, and work collaboratively towards recommending system enhancements and workflow improvements. If internal systems aren’t sufficient, the iLIFE Business Analyst II will work with leadership to build a business case for additional systems. Work with iLIFE leadership to prioritize system enhancements (based on severity and overall impact) Responsible for verifying the accuracy and validity of reports and other various reportable metrics Mentor and coach other technical staff in problem analysis and resolution efforts Lead in providing support and troubleshooting of user endpoint issues  Proactively identify future business needs/requirements Monitors end-users and management to understand system and process issues Monitors all output for accuracy, validity and reliability Assist Project Manager and implementation team in data validation for any parallel testing or client implementations. Create test plans, training materials and system documentation Assist and/or conduct end user training and work with the iLIFE Communication and Documentation Specialist to ensure work instructions are revised Coordinate and contribute effectively to the implementation of IT projects Ensure output has high quality, is reliable and valid at all times Assist with FEA Transfers within the IRIS program and ensure all transfer requests are completed per the guidelines set forth by the client. Fosters a positive and representative work environment, which promotes development of acceptable work ethics Practices and promotes safety in the workplace Performs other related duties as assigned and may be aligned with other programs within the agency in order to meet consumer needs and contract requirements Follows agency and internal departmental policies and procedures Perform special assignments and or projects as assigned