Job Title: Business Analyst II - iLIFE

Department: iLIFE - Quality

Union or Non-Union: Non-Union

Exempt or Non-Exempt: Exempt

 

Job Purpose: The iLIFE Business Analyst II is responsible for creating, analyzing, and documenting business requirements and/or functional specifications. Throughout the scoping, development, testing, deployment and implementation of updated and/or new system functionalities and processes, this role serves as a liaison between Operations Management and Information Systems (IS). The Business Analyst II is also responsible for researching and evaluating alternative approaches and recommends efficient and cost-effective solutions. The individual additionally contributes to activities to improve quality and advance the overall analysis practice throughout the organization.

 

Reporting Relationships

Reports To: Quality Supervisor

Direct Reports: None

 

Essential Job Functions:

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)

Develops and maintains exceptional working knowledge of internal software applications, data structures, architecture, and processing capabilities. Ensures functional requirements are appropriately represented in business requirements and technical specification documents. Works with operations staff to ensure complete and accurate testing of all incidents and system enhancements before deployment to production environments. Ensures original submitter of incident/enhancement approves of the change and is aware of the deployment. Builds Business Requirement Documents (BRD’s) for all system enhancements and works with operations management to obtain approval before submittal. Collaborates with system users to identify processing constraints and works collaboratively towards recommending system enhancements and workflow improvements. If internal systems aren’t sufficient, the iLIFE Business Analyst II will work with leadership to build a business case for additional systems. Verifies the accuracy and validity of reports and other various reportable metrics. Assists Project Manager and implementation team in data validation for any parallel testing or client implementations. Assists and/or conducts end-user training and works with the iLIFE Technical Writers to ensure work instructions are revised. Other duties as assigned