Help us shape the future! As a Business Analyst within Sage, you will play a pivotal role in driving the delivery and success of our Products. You will act as the bridge between our development team and our customers, ensuring that our features meet the needs of our customers and delivers exceptional value. This role requires a blend of strategic thinking, strong communication skills, and a deep understanding of both the market and the technical aspects of product development. As a Help and Support BA, you will play a crucial role in enhancing our customer-facing support tools whilst implementing strategies to optimize the user experience for our customers.