Onboard Ecolab customers to our digital applications for solutions including but not limited to ECOLAB3D, HUB, CDM, MDM, and Apps. This work encompasses user registration, user access, permissions and customer alignment for dashboards and report visibility.
Maintain customer access, permissions and alignments to digital applications, portals and mobile platforms.
Collaborate with a multi-faceted team involving customers, sales representatives, corporate account support, sales support, and technical developers to carry out daily ECOLAB3D Business Readiness work.
Tier III technical support, troubleshooting user and system errors, escalating and rerouting issues.
Manage shared Outlook inbox with professional written and oral customer service communication.
Organize and distribute work within team. Build and distribute ServiceNow, CRM and ECOLAB3D reporting.
Maintain scope of ServiceNow Operations work by coordinating and aligning work items for the Industrial Support teams.
Provide continuous training for cross-divisional stakeholders as well as fellow team members.
Leverage knowledgebase documentation to investigate issues as our scope, tools and processes continuously change and expand. Participate in maintenance of knowledgebase per designated processes.

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