Learn what makes QTS a unique place to grow your career! (https://vimeo.com/727409140/ff26de87d4) The **Business Analyst** will work with business leaders to identify and translate user requirements into user stories, design documentation, timelines process flows and other documentation as needed. The position requires excellent written and verbal skills with the ability to facilitate meetings and larger workshops to drive continuous process and platform improvements. **RESPONSIBILITIES,** other duties may be assigned. + Gathering requirements and translating the requirements into functional design specifications, use cases and/or business process flows + Create process documentation, and user stories. Work with Business and Technical teams to groom and prioritize. + Work on Agile implementations with Scrum Masters, Product Owners, and Program Leaders, etc. + Facilitate working sessions with Product Owners and Business teams. + Give demo to Product Owners and Business stakeholders. + Test the application and confirm test cases for the testing team. + Organized and analytical, adept at working in a team environment, able to design and implement a project schedule, and able to handle multiple priorities. + Interpret user needs and create detailed user stories that will meet the Developer’s needs. + Manage and prioritize requirements in collaboration with cross functional teams. Adjust the requirements based on timeline, complexity and other business drivers. + Analyze complex business processes, identify automation opportunities, identify business requirements, reengineer process to improve automation potential + Research, analyze and troubleshoot production support issues + Able to work with a high level of independent capability and initiative, while being able adjust daily workloads to shift for competing business priorities, to be able to finish assignments without undue supervision. **BASIC QUALIFICATIONS** + Bachelor’s degree in Management Information Systems or related field or equivalent professional experience + Five or more years of experience as a Business Analyst or other relevant experience + Prior experience working with Salesforce products such as Sales Cloud, CPQ, etc. + Experience with Agile/Scrum methodology + Experience in creating mockups, wireframes, and prototypes. + Experience in leading/facilitating requirement meetings during business requirement gathering sessions or design discussions. + Experience in SaaS subscription-based customer support, Customer Success as well as Post-Sales process, preferably with a high-tech company **PREFERRED QUALIFICATIONS** + Salesforce certifications + Prior experience with Workday Financial + Experience leading and developing enhancements and process improvements in Salesforce + Project Management skills + Previous hands-on quality assurance background with experience full-cycle testing of functional requirements and managing requirements traceability. + Scrum training and/or certifications **KNOWLEDGE, SKILLS, AND ABILITIES** + Extremely organized, capable of multitasking and managing their time well + Excellent written and verbal communication skills + Knowledge of basic documentation software (Microsoft Word, Excel, PowerPoint) + Demonstrate willingness to partner across internal departments + Strong analytical skills, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements + Strong critical thinking skills to assess current processes and propose new ideas + Change Agent - Excited about change, drives business process improvement and technology expansion within the business. Resilient in the face of opposition and adversity, able to complete required changes. + Self-Starter – Adapts to technology and business changes, takes initiative to learn new technologies and business processes and shares skills gained with team members + Must have experience communicating how changes in requirements result in changes to the original level of effort or timeline. **TOTAL REWARDS** This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits. This position is Bonus eligible. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim. The "Know Your Rights" Poster is included here: Know Your Rights (English) (http://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) Know Your Rights (Spanish) The pay transparency policy is available here: Pay Transparency Nondiscrimination Poster-Formatted (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information. QTS Data Centers was built around the Core Values of Integrity, Character, and Trust. We prioritize family, faith and community involvement while leading with strong, honorable, and principled behavior. We started this journey in 2003 when our CEO, Chad Williams, purchased his first data center in Overland Park, KS. Humble beginnings that have led to 35+ data centers and growing. Recently privatized in a $10 billion transaction with Blackstone, one of the most notable real estate investments companies in the world, QTS is positioned to execute on a global expansion initiative and we are looking for the best and brightest to join our team. At QTS, we’re fearlessly leading the way by redefining what it means to be a data center provider. QTS is entrusted with providing world-class data center solutions to enterprises, government agencies as well as the largest and fastest growing technology companies in the world. We deliver a fully-integrated platform from top to bottom – one enabled by technology and world-class infrastructure. Simply put, we’re innovating to stay ahead of the curve. We are powered by people. And we’d like to invite you to join us. In addition to a variety of benefit packages, QTS goes above and beyond for our employees: + Roth and Traditional 401(k) matching contributions with immediate vesting + Every employee is bonus or commission eligible + Generous PTO Accrual plus additional Paid Volunteer Days + Paid Holidays Annually/Holiday compensation when worked + Pet and Legal Insurance + Q-Rest Sabbatical Program + Q-Anniversary Service Award Program + Parental Leave for primary and secondary caregivers + Military Benefits Package + QTS Charitable Matching Gift Program + QTS Scholarship for Employee Dependents + QTS Crisis Fund + Wellness Program + Tuition Reimbursement Program