Summary:

The selected candidate will need to draw from their technical knowledge, research abilities, critical thinking skills, and expertise in pre-tax benefits. They will play a key role in the extraction of business level detailed requirements and acceptance criteria and to document these in a suitable format for use in developing software and products that help our customers get the best of their healthcare benefits.
 

Role:

Business analysts serve as a liaison between the customer and the product development team by collecting, analyzing, and translating customer feedback into requirements for product enhancements and development. 

This role requires an initiative-taking analytical person, a prompt communicator, and an action-oriented performer who will collaborate with a team of product managers, designers, software developers, and quality assurance personnel to continually improve our software and products. To succeed, the business analyst will function as a subject matter expert on the customer and partner with internal stakeholders to ensure we deliver software and products that meet customer needs.
 

Responsibilities:

Collaborate with leadership, business owners, subject matter experts, technology associates, external business partners and end-users to understand and document business requirements. Translates business requirements into functional requirements to make it comprehensible to developers/project team. Evaluate the upstream and downstream impact of each task, with an emphasis on seeing end to end picture.  Mediate between the customer, internal stakeholders, and the product team to ensure software and products meet customer needs. Create acceptance criteria and other assets to guide testing and validation; help product development team(s) make critical release decisions. Coordinate with stakeholders to review, understand, and appreciate the work of the product development team(s) including iteration demos and presentations. Troubleshooting web applications – verifying reported live issues, identifying their underlying cause and seeing them through to resolution, liaising with development and product management teams where appropriate.  Utilize tools such as JIRA, Confluence, and online whiteboarding platforms like MIRO for brainstorming and mapping exercises. Assisting with the setting up and configuration of test environments. Work and communicate effectively in an agile team environment. Identify gaps in test coverage and perform other testing as necessary including performance, security, accessibility, and user acceptance.

Requirements:

The candidate must have the below key competenciesChange and Adaptability Results FocusCollaborationClient Focus5+ years of product or software development experience with consumer web applications, mobile apps, enterprise software solutions; or equivalent professional experience.Ability to communicate effectively, both verbally and in writing.Ability to break down and solve problems through creative problem-solving skill. Ability to work with a technically and geographically diverse team. Excellent planning, organizational, and time management skills.Experience in creating and delivering health care software products is preferred.2+ years of testing experience would be preferred.Working experience in Agile team would be preferred.Proven experience identifying process opportunities and efficiencies