Our teams strive to make Amazon the best place for our Selling Partners to reach consumers, driven by the experience and support we provide them in growing their businesses locally and globally. We leverage technology including automation, self-service, associate tools, and machine learning to both prevent Seller, Vendor and Brand contacts based on knowledge obtained during our support interactions, and to handle those contacts with quality and efficiency. We hire the world’s brightest minds, offering an environment in which they can relentlessly detect, design, and drive solutions to improve the Amazon customer experience. We do this every day by solving complex business and technical problems with ingenuity and simplicity.

We are looking for a Business Analyst with expertise in data analytics skills, strong business acumen, an ownership mindset and ability to clearly communicate. In this role, you will leverage our data to drive efficiencies, provide key data-driven insights, enable new opportunities and innovate on behalf of business customers, in close partnership with business teams. You will manage and execute entire components of large projects from start to finish including data gathering and manipulation, synthesis and modeling, problem solving, and communication of insights and recommendations. You will also support building metrics and reporting on them to senior leadership.

A successful candidate will develop a strong understanding of our business and make data-driven conclusions to drive Selling Partner Support Expereince. They will be comfortable with ambiguity while working in a fast-paced dynamic environment. They will also continuously learn new systems, tools, and industry best practices to help design new tools that help our team automate, and accelerate analytics.



Key job responsibilities
• Oversee business and finance reporting and analytics
• Understand input drivers and validate integrity of the reporting to influence strategic decision-making and planning
• Build and drive planning, forecasting, and reporting models
• Generate actionable insights through the development of metrics, dashboards and deep dive analyses
• Communicate data (both written and verbal) in a clear, concise, and unambiguous manner
• Influence critical business decisions with data