Bunker Hill Concession Manager - Temporary 2025 Term **City of Dubuque** 1 Positions ID: 62219 Posted On 02/03/2025 **Job Overview** **Position Summary** **GENERAL SUMMARY** : Under supervision of the PGA Head Professional, assist in planning, directing, or coordinating the daily operations of the Bunker Hill Clubhouse concessions; assist in formulating policies, managing daily operations, and planning the use of materials and human resources; and perform other duties as assigned. The ideal candidate possesses the ability to follow a management philosophy that is input oriented and values equity, problem solving and the development of partnerships; and be a team player; and desires to be part of an organization that values service, integrity, responsibility, innovation and teamwork. Additional duties include management functions, such as purchasing, budgeting, accounting, and personnel work in addition to supervisory duties. **DISTINGUISHING FEATURES OF THE CLASS** **:** Work in this class includes responsibility for assisting in the management, supervision, planning, directing, coordinating and performing work related to the golf course, club house and food operations. Work includes supervising and assigning the work of seasonal employees. Assignments and general directions are received from the PGA Head Professional. Work is reviewed and evaluated by the PGA Head Professional through operating records, fiscal records, inspection of the facilities and effectiveness of services provided. **Job Duties** + Discuss operational decisions or activities; and financial records to improve efficiency. + Direct management of services; sales, marketing, or customer service activities; and financial operations. + Monitor performance of staff. + Develop organizational policies or programs; organization goals or objectives; and marketing plans or strategies. + Manage facility guidelines; and inventory of products and supplies. + Recommend organizational process or policy changes. + Plan facility layouts of clubhouse concession services. + Administer check in and fee collection of sales items. + Assist in daily record maintenance, organizational process or policy changes; fiscal goals including pricing, monetary policies and resource needs; staff schedules and work assignments; and customer service; employee training programs;, club house, concession and kitchen areas, and other areas of the facility; and startup and closing procedures. + Verify age of customers purchasing alcohol products. + Follows facility policies and procedures. + Operate concession equipment. + Communicate and coordinate with the PGA Head Professional. + Supervise food and beverage services operations. **KNOWLEDGE, SKILLS AND ABILITIES** **:** + **Administration and Management** - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. + **Customer and Personal Service** - Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. + **Clerical** - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology. + **Accounting** - Knowledge of accounting procedures and practices, banking and deposits, and reporting of financial data. + **Sales and Marketing** - Knowledge of principles and methods for showing, promoting, and selling products or services including public relations, marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. + **Production and Processing** - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective distribution of goods and profits. + **Golf Course Administration -** Knowledge of golf course clubhouse, food/beverage operations; knowledge of golf course management practices, + **Safety -** Knowledge of the occupational hazards, safety precautions and safety training applicable clubhouse activities. + **Management of Personnel Resources** - Selecting and managing the best workers for a job. + **Active Learning** - Figuring out how to use new ideas or things. Implementation of new ideas. + **Complex Problem Solving** - Noticing a problem and figuring out the best way to solve it. + **Judgment and Decision Making** - Thinking about the pros and cons of different options and picking the best one. **Qualifications** **MINIMUM QUALIFICATIONS:** + High School diploma or its equivalent supplement by coursework in community recreation, park and recreation administration, business administration, exercise management, sports administration of related field; + Experience working in a customer service field; + Or the equivalent education and experience. + Possession of, or ability to obtain and maintain, a state driver’s license. + Obtain First aid/CPR/AED certifications (provided by department) + Obtain ServSafe and IPACT certifications (provided by department). **PREFERRED QUALIFICATIONS:** + Food service experience. + Supervisory experience. **Supplemental Information** **SUPERVISORY STATUS:** Administrative **FLSA STATUS** : Non-Exempt Primary Contact 23941 Department Leisure Services Park & Recreation, City of Dubuque/Americorps 563-589-4263 Phone Phone Phone Fax parkrec@cityofdubuque.org Email True False False **Job Details** Categories Clerical/Office Administration Location Dubuque, IA Job Type Temp Full/Part Full or Part Time Pay/Salary $17.14 - $21.22 Hourly **Qualifications** Education High School/GED Company ID 931 Job REQ # \# Positions 1 Start Date 20250203 End Date 20250801 Featured Job 0 TH Ad 0 TH Comments **Similar Jobs** Care Coordinator Hillcrest Family Services Assistant Chief Flight Instructor - Fixed-Wing University of Dubuque Assistant Director of Student Financial Planning University of Dubuque Aviation Dispatch Assistant University of Dubuque Floor Supervisor Casino Boyd Gaming BEAM PAINT & PREP WORKER - 1ST SHIFT Engineering Services and Products Company GREENHOUSE PROJECT COORDINATOR Engineering Services and Products Company Care Coordinator Hillcrest Family Services PAINT PREP 2ND SHIFT Engineering Services and Products Company CaSTLE Project Director Wartburg Theological Seminary **Share this Job** City of Dubuque **About the Company** Whether at City Hall or out on city streets, our employees serve our residents, businesses, and visitors every day. Join the City of Dubuque team to be part of a high-performance organization dedicated to the community and to delivering excellent municipal services. We are input-oriented, see problems as opportunities, search for creative solutions, and work as a team to accomplish goals and build partnerships. At the City of Dubuque, your work is meaningful and supports the community. The City of Dubuque values its employees and offers competitive salaries and benefits such as: + Health and Dental Insurance + 12 weeks of Paid Parental Leave + Paid Time Off and 11 Paid Holidays + Flexible Spending Accounts + Retirement Savings (IPERS) + Deferred Compensation Plan + Life and AD&D Insurance Coverage + Short-Term Disability + Employee Assistance Program + Tuition Reimbursement Program + Longevity Pay Starting After 6 Years of Service + Flexible Work Arrangements + Paid Time Volunteering With positions in over 30 departments and divisions, your perfect career fit is waiting for you at the City of Dubuque. Ready to join our team? Visit www.CityOfDubuque.org/Jobs .