<< Back to Careers Broker Support Office Assistant (Finance)

Faerie Glen
Permanent
R7500

Broker Support Office Assistant Medical Industry

Our Client is seeking a BROKER SUPPORT OFFICE ASSISTANT to join their team in Faerie Glen. 

 

Should you meet the above requirements, please email your CV to cathy@aaaa.co.za with copy of ID, qualifications and latest payslip

Main purpose of the job:

Responsible for the Administrative duties in the regional office in Gauteng, liaising with in-house consultants, Medical schemes and other product suppliers and services.

 

Responsibilities:

Building and maintain good relationships with all stakeholders as Indicated below: Maintain excellent client service daily on: Receiving, checking and submitting of Medical Scheme applications, GAP cover applications &/or all applications of product suppliers Confirmation of application received and submitted to client & consultant Feedback received from product supplier to client & consultant Follow-up on outstanding information & documentation on all applications for all product suppliers Follow-up on all feedback received Follow-up on GAP certificates received, send to client & consultant & maintaining records Submitting documents of changes in membership status to product suppliers Submitting documents of finalising an application to product suppliers Receiving, submitting and confirming of broker appointments received Receiving, submitting of claims and claim queries via Telephonic / e-mail / fax related services Receiving, submitting of chronic applications Follow-up & feedback on all claims & chronic submissions to client & consultant Benefit confirmation via telephonic / e-mail / fax related services Membership status confirmation via Telephonic / e-mail / fax related services Authorisation assistance Forwarding Membership Enquiries to product suppliers (e.g. requesting membership certificates / Tax certificates / new membership card) and provide feedback to client & consultant. Maintaining records and statistics re administration service rendered (e.g. # of applications, faxes, e-mail enquiries, etc.) on Atwork system & Pansol Maintaining & updating the consultant book and supplying this to consultant on a weekly basis Keeping record of all client Complaints, the escalation and resolving thereof. Walk-In Centre related services Receiving of queries regarding Gap Cover and non-payment of claims etc. Product suppliers rejection list supply to consultant for follow-up Product suppliers cancellation list supply to consultant for follow-up Maintain spread-sheet of other schemes member admission General Office Duties

Requirements:

Grade 12 Tertiary Qualification (diploma) 3 years experience in a similar role Administration experience English and Afrikaans speaking a must Medical Aid Scheme knowledge is a must (know the Medical Schemes Act) Knowledge to interpret scheme rules and administration processes Salary: R7500.00 per month 

 

Posted 2024-02-14

Please provide ALL the information requested below, to submit your CV:

Your first name:

Your surname:

Your email address

Attach the files below

Files must be:

Smaller than 3 megabytes each Either MS Word, PDF, Jpeg images or text (txt) files Attach your CV:

Attach a copy of your ID:

Attach a recent payslip:
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