<< Back to Careers Bridge Desk Agent (Telecoms)

Pretoria East
Bridge Desk Agent
12000

Our client in the Telecoms Industry is looking to hire a Bridge Desk Agent.

Duties and Responsibilities

·         1st Line Support (Specific Desktop Support activities)

·         Monitoring of Alerts on Identified Systems

·         Log the Incident and assign to Incident Manager

·         Identify P1, P2, P3 and P4 Calls

·         Understand the Escalation Matrix for various Business Units

·         Understand the Work Instructions for various Business Units as they will vary for ticket assignment

·         Ensure that the End User always have a Ticket Reference Number for Queries

·         Identify Reference numbers on Toolset and Advise the User

Requirements

·         Ideally 1 year of IT Work Experience in a Service Desk Environment or Desktop Support Engineer

·         Microsoft Literate 

·         A+, N+ Qualification

·         Desktop Support experience for 1st Line Support

·         Sound knowledge of Service Excellence, Customer Satisfaction and End User Experience.

Personal Attributes

·         Business written and verbal communication skills

·         Should exhibit excellent time management and organizational skills to complete the assigned work effectively

·         Honest and Trustworthy

·         Ability to work in a team and as an individual 

·         Ability to work under pressure and adhere to deadlines

·         Customer Service Oriented

·         Remain Calm under pressure and have patience

·         Adapt to Change

·         Heightened Listening Skills (Soft Skill)

·         Empathy to End User Situation/Challenge

·         Well Organised

·         Troubleshooting Skills

 

Send your CV and latest pay slip to recb@aaaa.co.za

ATripleA Recruitment and Temps

www.aaaa.co.za

#atriplea #recruitment #vacancy # Bridge # Desk# Agent

Posted 2024-05-15

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