In a business that’s mostly flash, The Strat is the real deal! Including a brand-new, innovative bar and dining experience that’s upbeat, fun, and exciting! Make the move to join the excitement of opening our newest tavern dining concept at one of the most iconic properties in Vegas. Competitive pay, benefits, and the chance to be a part of creating an exciting new venue on The Strip makes The Strat a special place to "elevate" your career!

 

Summary:

Courteously greet and escort guests to tables in an upbeat manner and fun manner. Assist in seating, keeping the outlet clean, and preparing the outlet for service. Follow pre-determined service standards to ensure a positive guest dining experience at a level consistent with an upbeat tavern dining environment. Deliver exceptional, authentic guest service to care for the guests.

 

Essential Functions and Responsibilities:

Greet the guest with a smile in an upbeat and positive manner Multi-task in dealing with ringing phones while providing excellent guest service to in-person guests Escort guests to tables and assist guests with chairs, add or remove set-ups to reflect the number of guests dining.  Make sure to assist guests with children and/or disabilities to ensure the guest is comfortable Provide guests with menus and information about the service team such as who their server will be Communicate with the server if seating a table that is outside of their assigned station to ensure continuous exceptional guest service Inspect tables, stations and floors ensuring that all set ups meet the department standards. Check throughout meal period. Relay deficiencies to respective personnel and follow up on corrections Inspect and maintain the condition and cleanliness of menus to ensure an appropriate amount of menus are available for use in the outlet Communicate VIP arrivals and special requests to designated personnel Extend courteous departures as guests leave by expressing gratitude for their business and invite them to return Knowledgeable of menu items and any specials that we may be running Resolves guest complaints ensuring guest satisfaction or, if unable to resolve, contact the Manager to handle issue(s) Remain familiar with hotel services and local activities in order to respond to guest inquiries Maintain complete knowledge and comply with all departmental policies, procedures and service standards Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards Perform other duties as assigned