This is a remote role that requires up to 90-100% travel. Candidates may reside anywhere within the state but must be located near a major or hub airport for ease of travel.
Job Description Summary:
The Brand Standards Coach (BSC) role is critical for elevating the growth and success of our franchise system. The BSC’s primary function is facilitating Restaurant Operations Improvement Process (ROIP) evaluations. The BSC is also responsible for supporting New Restaurant Openings (NROs). The BSC builds influence through strong operational knowledge and credibility with franchisees and their employees. They provide proactive, honest, and informative interactions during restaurant visits. They identify key areas for improvement related to operational efficiency and profitability. The BSC is viewed as an invaluable resource while upholding core values and operational brand standards to protect and grow the Papa Johns brand. The BSC protects the Papa Johns brand by driving operational improvement through the ROIP process.
Duties and Responsibilities:
Conduct ROIPs in restaurants to meet company goals for frequencyUnderstand, interpret, uphold, and enforce brand standards & operational policies and proceduresSupport successful NROsPerform franchise calibration visits as determined by the Brand Standards DepartmentSupport the testing and roll-out of new productsMust be fluent in all aspects of the Management Development Program (MDP) and period promotion training; must conduct successful training of new team members for NROsInfluence improvement of operational results through restaurant optimizationCoach improvements in guest experience, product quality, training, and image to drive profitabilityProvide hands-on training during evaluations, providing positive and constructive feedback as necessaryEfficiency in time and territory management ensuring all visits are completed within the timelines identified in the ROIP processCommunicate on any areas of improvement identified during restaurant visitsSchedule all travel in the most cost-effective mannerComplete all responsible administrative functions and requirements of the role in a timely mannerEducation, Experience & Certifications:
High School Diploma or GED required; College degree preferredFive to ten years of progressive operations management experience requiredExperience working with franchisees preferredIndustry experience in restaurant operations preferred Demonstrated knowledge of general math, P&L, and financial analysis skillsDemonstrated knowledge of cash controls, labor/transaction forecastingDemonstrated flexibility and urgency in prioritizing and organizing projectsProficient with FOCUS System or other points of sale system Proficient with technology including Microsoft Office (Word, PowerPoint, Excel, Outlook); ability to read maps and use them for time and territory managementCompletion of the Management Development Program (MDP)Travel within regionFunctional Skills/Position Requirements:
Ability to travel up to 90%, including weekendsEffectively utilize data to generate insights for operations excellencePlanning & Prioritization: highest impact, highest valueStrong financial & business acumenEffective communication (written and oral) and strong presentation skillsMaintain a professional demeanor aligned with Papa Johns core valuesProblem solving; ability to use rigorous logic to solve problems with innovative effective solutionsAdvanced organizational skills, ability to effectively manage time, plan, and work independently with flexibility and minimal supervisionAbility to adapt to different situations and personalities with the ability to diffuse volatile situations should they ariseAbility to work in a challenging, fast-paced environment and to adapt to new situations as they arise with a desire for continuous learningAbility to effectively communicate, inform, and influence within the organizationHigh volume mentality; driven to achieve company goals and objectives through continuous improvementOur Values
EVERYONE BELONGS – Diversity, Equity, Inclusion and TeamworkDO THE RIGHT THING – Integrity, Character and CommunityPEOPLE FIRST – Customer and Team member FocusINNOVATE TO WIN – Think Differently and Lead ChangeHAVE FUN – It’s Pizza, It Has To Be Fun!Our Core Competencies
CUSTOMER FOCUSED - Put the customer’s needs firstRESULTS DRIVEN – Commit to achieving objectivesINNOVATIVE MINDSET – Open to new ideas and ways of doing businessSTRATEGIC THOUGHT LEADERSHIP – Engage in logical and systematic thinkingCOLLABORATION – Work together in the most effective wayPapa Johns is an equal opportunity employer.
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