Ziegler CAT has an opening for a Branch Operations Manager to lead the branch service and parts departments to ensure an efficient and profitable operation. The ideal candidate will be someone who is passionate about developing and leading a successful team of employees, building the branch’s profitability, and creating exceptional customer relationships that continue to keep Ziegler Cat the dealer of choice.

Responsibilities:

Set the standard for safety, contamination control, quality, WIP and other standards which reinforce established practices and procedures for the branchMaintain the highest level of customer satisfaction through communication, professionalism and urgency before, during and after the salePut together action plans and financial objectives for the overall success of the branchCreate a realistic and accurate Capital Expense Budget annuallyImplement and maintain procedures to meet our customers’ expectations for after-hours serviceWork closely with branch supervisors about issues involving customers, employees, equipment, etc.Partner with the sales team to communicate opportunities for sales, visit customers or potential customers, and support after hours calls for customers on weekends when neededEnsure credit policies are administered correctly and according to established guidelinesUnderstand local markets and work with Sales and Administration to ensure market-based pricingOversee recruiting and hiring of the branch team; ensure the organization structure supports the needs of the branch, customers, and companyManage workforce to ensure maximum productivity and effectiveness through mentoring and appropriate training opportunitiesResolve conflicts in a timely and professional manner through feedback and coachingEnsure that all branch employees are given regular, fair and accurate performance evaluations

Qualifications:

2 or 4 year degree preferred; High school diploma required4+ years related supervisory/leadership experience strongly preferred4+ years of technical or mechanical knowledge requiredExhibit the values of the Ziegler Way and have the ability to develop teams that exude these valuesKnowledge of product line and/or a willingness to continue education on new products requiredStrong computer and organizational skills requiredStrong people leader who develops his/her employees through coaching and feedbackStrong business acumen and ability to make good and timely decisions for customers and the companyPersonal Attributes: Creative Thinking, Conflict Management, Customer Focus, Integrity, Planning and Organization

Travel:
Up to 10% travel

Minimum Physical Requirements: • Standing, walking, using hands, talking, hearing. • Working Conditions may be indoor and/or outdoor. Noise level may be loud at times. This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

No Visa sponsorship available for this position. Authorization to work in the United States is required.

Ziegler Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color or creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, pregnancy, affectional preference, disability, age, marital status, familial status, protected veteran status, status with regard to public assistance, membership or activity in a local commission dealing with discrimination, or any other protected class status.

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