IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA, TSX: RBA), is a trusted global marketplace offering insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and innovation, IAA’s unique multichannel platform processes more than 2.5 million vehicles annually. Headquartered in Westchester, IL, IAA is certified as a Great Place to Work® and has over 3,600 talented employees across more than 200 facilities in the US, Canada, the United Kingdom, and now Australia.

Position Summary:
The Branch Manager is responsible for overseeing the daily operations, financial performance, and customer satisfaction at their assigned IAA facility in Australia. Reporting to the Head of Operations, this role ensures the seamless processing of salvage vehicles, motorcycles, caravans, RVs, and industrial items while fostering a culture of safety, operational excellence, and team engagement.

The Branch Manager leads a team to achieve Service Level Agreements (SLAs) and key performance indicators (KPIs) related to asset security & processing times, safety and ESG compliance, and customer experience. This role also includes developing operational strategies, managing budgets, and contributing to business growth through continuous improvement initiatives and collaboration with internal and external stakeholders.

Key Responsibilities:

Leadership and Team Management

Lead and motivate branch employees, ensuring alignment with IAA's values and objectives. Develop team capabilities through onboarding, training, and professional development initiatives. Conduct regular performance reviews, providing constructive feedback and support for employee growth. Foster a culture of accountability, safety, and excellence across the branch.

Operational Management

Oversee daily operations, ensuring efficient asset intake, processing, storage, and sale preparation. Implement company policies, procedures, and safety standards across all branch activities. Address escalated operational challenges and customer issues, ensuring timely resolution. Coordinate with transport providers and other stakeholders to maintain seamless logistical operations.

Performance Monitoring and Reporting

Drive a proactive asset presentation approach to support continual higher returns goals. Track and report on branch SLA’s/KPIs, including asset processing times, safety performance, and customer satisfaction metrics. Analyze operational performance and identify areas for improvement to achieve business objectives. Provide timely updates to the Head of Operations on branch performance, compliance, and market trends.

Customer Service Excellence

Maintain high levels of customer satisfaction by ensuring timely and accurate service delivery. Strong onsite engagement with Insurance Assessors. Build strong relationships with sellers, buyers, transporters and key industry stakeholders. Represent IAA in customer meetings and support the resolution of complex customer issues.

Budget and Resource Management

Develop and manage the branch budget with Company management, ensuring efficient use of resources and cost-effective operations. Monitor and control expenses to align with financial goals.

Compliance and Safety

Ensure all branch operations adhere to safety regulations, risk management protocols, and internal policies. Conduct regular safety audits and ensure that all staff are trained in safety and compliance requirements. Manage equipment maintenance schedules and operator training programs.

Business Development

Identify opportunities to enhance branch efficiency and customer service offerings. Contribute to regional growth initiatives and align branch operations with IAA Australia's strategic goals.

Catastrophe Management

Implement protocols to handle spikes in volume during catastrophe events, ensuring business continuity and operational efficiency. 3-4 years' experienceStrong operations background and experienceExcellent customer relations skills and ability to manage several levels of employeesGeneral knowledge of various employment laws and practices and employee relationsExperience or knowledge of insurance, automobile or parts industries and general mechanical knowledge of makes and models of vehiclesTypical Business office EnvironmentWork both indoors and outdoors year-roundAbility to travel approx. 20% of timeResponsible for overall performance and operation of assigned auction branch locations; managing planning process.Monitor and maintain current branch/ service center positions.Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities.Develop and implement new methods of internal procedures to improve efficiencies.Ensure that branch/service center meets or exceeds its planned profitability sales and customer service levels.Successfully market the branch/service center within the approved expense budget.Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance management where required.Support and handle all personnel issues, including hiring and terminating employees.Develop business and branch growth.Update the area/regional manager regarding the profit and loss operating results of the branch.Responsible for the overall safety and security of all branch personnel and company assets.Provide oversight and direction to the employees in the operating unit per the organization's policies and procedures.Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organizationPerform other duties as assigned