C.H. Robinson is seeking a Customs Specialist to join our Global Forwarding division in Rotterdam.

As a Customs Specialist, you will ensure accurate and timely submission of customs entries in line with C.H. Robinson’s procedures. Acting as a customer advocate, you’ll deliver exceptional service through expertise, accountability, and urgency. This role enhances regulatory knowledge, customer service skills, and supply chain understanding while ensuring compliance and operational excellence, driving professional growth within the organization.

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site four days a week, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy.

If this sounds like you - and we have captured your attention - apply today as we would like to hear more about you and your experiences!

RESPONSIBILITIES 

The duties and responsibilities of this position consist of, but are not limited to, the following: 

Maintain Operational Excellence: 

Master customs brokerage SOPs and best practices.Verify import documentation for compliance with laws and regulations.Review, input, and transmit shipment data.Understand international shipping processes from purchase to delivery.Ensure regulatory compliance and accurate shipment documentation.Handle customer invoicing, vendor payments, and account receivables.Arrange cargo dispatch, confirm delivery, and finalize rates/charges.Resolve issues causing shipment delays.Prioritize tasks and make sound decisions under pressure.

Facilitate Relationships: 

Communicate clearly, professionally, and reliably with peers and customers.Act as the primary customs contact for assigned accounts, ensuring quick responses and issue resolution.Develop skills to transition from data entry to full customs account management.Foster positive team relationships.Work with support staff and departments to maintain data accuracy and compliance.Learn to utilize C.H. Robinson’s network of teams and leadership effectively.

QUALIFICATIONS 

Required: 

High School Diploma and relevant Customs Brokerage license Minimum 2 years of Customs Brokerage experience Fluency in English and Dutch

Preferred: 

Associate’s or bachelor’s degree from an accredited college or university in related field Excellent communication, prioritization, and multi-tasking skills Excellent customer service skills and follow up to be utilized with customers and the network Proven track record of dealing with customers and being client focused Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs Reputation for logical, methodical, and expedient approach to problem resolution Refined written and oral communication skills High level of attention to detail Ability to work in a fast-paced and deadline-driven office environment Values a diverse and inclusive work environment 

WHAT WE OFFER?

Real opportunities to grow your talent in a fast-moving, global organizationA fun, open, and inclusive workplace that encourages innovative thinkingPossibility to develop your language skills in our multilingual officesOpportunities for professional growth with access to training platforms like Percipio and GoFluentComprehensive benefits: competitive salary and performance-based bonuses, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employmentFlexible work arrangements to support a healthy work-life balance

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!