Job Description

Hello Future Branch Advisor

Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.

As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• A completed financial related qualification (NQF5 or higher)
• 1-2 years’ experience in Client Services Support and delivery

You will have access to:

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are:

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

Apply now if you are interested in taking the next step. We look forward to engaging with you!


All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.Leads identified converted into successful sales.Ensure activities support cost containment and reduction.Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.Connect with our customers by living up to our brand promise of “how can we help you?” at all times.Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.Always conduct themselves in an ethical manner.Adhere to the TCF (Treating Customer fairly) principles in all that you do.Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.Resolve all customer queries efficiently, and within agreed timelines.Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.Fulfilling transactions above the benchmark set and providing an exceptional customer experience.Demonstrates behaviour in support of the organizational values.Takes accountability for own performance, personal and career development.Maintain an ability to adapt to ever changing business and customer needs.Contribute to the overall effectiveness and success of the team.Improve knowledge and competencies by completing role specific training as per eCareers.Job Details

Application Closing Date

30/09/24

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.