About you CARSOME is looking for a qualified Branch Admin Support to join our team and help us achieve our goals. You will serve as a point of contact for customers with queries about products, orders and deliveries and provide support for branch operation team. Your day-to-day + Assist customers with MYEG for road tax documentation and processing. + Call customers to remind them of insurance renewal dates and provide necessary assistance. + Assist customers in signing HPA (Hire Purchase Agreement) documents. + Conduct finance checking to cross-check unknown payments and discrepancies. + Follow up with customers and the finance team on refund cases. + Guide customers through the thumbprint process as required. + Manage petty cash and submit claims to the finance department. + Process vendor payment purchase requisitions/purchase orders (PR/PO) for services such as (JPJ runner and Car Wash vendor). + Maintain records of car-related costs in the CMS (Cost Management System). + Order ad-hoc supplies as needed for operational efficiency. + Safeguard and maintain security documents as per company guidelines You Know-how + Preferably Certificate/ Diploma / Degree in any disciplines or SPM/ O-Level with relevant experience + At least 1-2 years working experience in Administrative roles and added bonus if in the automotive industry. + Good connections with financial institutions + Prior experience in administrative or operations support roles is advantageous. + Proficiency in Google Workspace and basic computer skills. + Strong organizational and multitasking abilities. + Excellent communication and interpersonal skills. + Attention to detail and accuracy in documentation. + Ability to work independently and collaboratively in a team environment. + Familiarity with finance processes and documentation preferred.