Company Description

About Publicis Commerce

Informed by data, our passionate team strives to deliver Hero Moments for our clients’ brands in the final mile of the retail customer journey. We pride ourselves on being able to provide winning client solutions delivered across 7 core capability areas: Data & Consumer Insights; Shopper Marketing & Integrated RTM; Field Marketing; Events & Activations; Promotional, Risk, Reward & Loyalty and Retail POS Strategy.

Job Description

Job Overview:

This dynamic role demands a highly organized and resilient individual capable of managing a fast-paced workload and meeting tight deadlines. We seek a detail-oriented Booking & Confirmation Agent to join our team. The successful candidate will be responsible for securing, managing & confirming bookings, while coordinating closely with Brand Representatives and Brand Ambassadors to ensure seamless execution.

 

Key Responsibilities:

Schedule appointments for multiple field representatives at schools on a daily basis.Verify and update school contact information.Efficiently plan and manage daily call schedules.Identify and report operational challenges.Generate accurate daily activity reports.Proactively seek new schools to expand the booking portfolio.Maintain detailed and accurate records of all bookings within the booking system.Contacting schools each day (24 hours prior to Representative Visit) to solidify booking details for a designated team of Brand Representatives.

Key Performance Areas:

Relationship Management:

Build and maintain strong professional relationships with internal and external stakeholders.Effectively communicate and engage relevant representatives via telephone.Demonstrate excellent interpersonal skills and adaptability when interacting with diverse audiences.

Database Management:

Maintain the accuracy and integrity of the provided databases.Expand the database through consistent data enrichment.

Booking Performance:

Consistently achieve daily booking targets.Conduct all calls in a professional and courteous manner following the provided script/s.

Operational Excellence:

Meet or exceed established Key Performance Indicators (KPIs) on a daily, weekly, and monthly basis.Provide timely and effective responses to all inquiries and requests.Proactively identify opportunities to enhance client satisfaction and business growth.Demonstrate accountability for achieving performance objectives.Maintain a high level of enthusiasm and passion for the role.Effectively manage time and prioritize tasks to meet internal and external stakeholder expectations.

Reporting and Compliance:

Communicate relevant information and updates to the Line Manager in a timely manner.Exercise care and responsibility for assigned company assets.Manage incoming inquiries through the shared booking email address.Submit accurate and complete daily call reports.Adhere to all company policies, procedures, and external regulations.

Professional Development:

Demonstrate a commitment to continuous learning and improvement through the utilization of available resources.

 

 

Qualifications

Required Skills & Qualifications:

Exceptional relationship-building and time management abilities with a proven track record of meeting deadlines and targets.Self-motivated and disciplined individual with a strong work ethic.Full-time availability from Monday to Friday.Demonstrated ability to think critically, problem-solve, and adapt to challenging situations while maintaining professionalism and objectivity.Possession of a reliable personal smartphone.Proficiancy in Microsoft OfficeGrade 12

 

Additional Information

Previous Work Experience

 

Proven ability to thrive in fast-paced, high-pressure environments.Demonstrated experience working independently and proactively with minimal supervision.Strong track record of maintaining professional and ethical conduct.Proficiency in utilizing business-specific online reporting tools.Previous call center experience is advantageous.

Knowledge Required

 

Excellent problem-solving and negotiation skills.Ability to work efficiently and deliver exceptional customer experiences.Strong understanding of the importance of building and maintaining positive relationships.Excellent verbal and written communication skills.