Job Description

Dear Future, Booking Administrator

The role requires you to provide efficient and effective administration support to ensure the smooth running of a functional area.

Are you someone who can:

Confirmation of repairs for following day (Confirm correct address and contact numbers)Initially call the clients and thereafter send client a reminder/confirmation SMS for the booking made.Ensuring technicians have their repairs for the next day, with correct claim numbers as well as correct details on the clearance certificate (address for repairs, telephone numbers, etc.)Updating TIA with booking date or feedback if on hold or client unavailable.Ensuring technicians have 3 to 5 repairs per day.Receiving comeback, contact client within 24 hours to make re-visit booking.Receiving compliments for technicians, replying to client and forward to technician.Make out excess invoices as well as pay on use invoices, attach proof of payment.Doing Streamline area confirmation on TIA.Receiving of clearance forms and photos, update sheet. Ensure quality check is doneRemove Streamline as repairer when client referred to a workshop and inform the call centre.Updating of daily spreadsheet with the repairs completed for the dayInvoicing daily repairs, completing speed point payments report and updated the respectiveSheets, ensuring quality check is doneEnsuring quality checks for monthly sheets are done on adhoc basis

You will be an ideal candidate if you:

Matric1 to 2 years' experience in similar roleFully Computer LiterateExperience in administration and in the insurance industrySolid understanding of internal processes and procedures.Understanding of reports and stats (excel)

You will have access to:

Opportunities to network and collaborateA challenging working environmentOpportunities to innovate

We can be a match if you have the following:

The candidate must have a tendency towards good time keeping and punctuality.Effective communication skills both orally and written will not be compromised.Effective self-management of annual and other leave,Effective self-management of telephone and e-mail usageMeticulous attention to detail, accuracy and quality of work deliveredMust be a Team Player

Are you interested to take the step? We look forward to engaging with you

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Job Details

Application Closing Date

06/07/24

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.