Overview Who We Are: Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation, and premium products to all of our customers. Why We are Different: At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members’ unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members. What You will Get: A unique, inclusive and supportive company culture. Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more! Fair and competitive compensation. Career development and mentoring and opportunities to grow. Holiday, personal and vacation days. Summary/Objective This position receives and interprets both internal and external customer change requests. These requests are then entered into the PDM system where they are processed by the CAD team. In addition to entering the change data into Enovia, this role updates change attributes in ERP system as needed and also provide ruleset updates CPQ team as needed. Essential Functions To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Manage incoming email, distribute it to the proper departments. Communicate with customers, fill their requests. Read prints. Analyze, document, schedule, and communicate change order requests and inventory levels with customers, LCI Engineering, LCI Salesmen, chassis field technicians, members of production, and the pricing team. Create descriptive and precise change orders with the proper coding in the database for completion by the Engineering team. Create new item numbers and descriptions and assign the proper product attributes for the business system. Maintain various reference materials in the database. Create and modify bills of material. Ensure that the parts being utilized are valid for the specified plant and customer. Effectively communicate with members of the SKU teams to ensure that the items are setup with the correct coding for proper consumption. Maintain various Excel files that are used by the engineering division. Participate in inventory. Competencies Must be able to work as a part of a team to achieve the company’s overall goals. Must demonstrate clear verbal and written communication skills. Must be able to read and process written communication including, but not limited to measurements, directions, instructions, etc. Must possess successful problem-solving skills. Must be able to exhibit tact and diplomacy and maintain professional relationships with supervisors, fellow employees, customers, etc. Must be able to work under mentally stressful situations. Must be able to prioritize and easily adapt to changes through the day. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. While performing the duties of this job, the team member is regularly required to talk and listen. This position is not very active when it comes to movement and requires a lot of typing and sitting in a chair. Position Type/Expected Hours of Work This is a full-time position, and the expected work hours are 40 hours per week, Monday through Friday; weekend and overnight work could also become necessary. Travel There is minimal to no travel with this position. Required Education and Experience High School Diploma. Working knowledge of Microsoft Business Suite. Preferred Education and Experience Advanced user in Microsoft Excel. Additional Eligibility Qualifications None Work Authorization/Security Clearance Must be able to pass EVerify. AAP/EEO Statement LCI provides equal employment opportunity to all team members and applicants, without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship status, disability, veteran status, genetic information, or any other legally protected category. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice. Pay Group : AAP/EEO Statement Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, protected veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law. This policy governs all employment decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave-of-absence, access to benefits, layoff, recall, termination and other personnel matters. All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with Lippert. Lippert’s strong commitment to equal employment opportunity requires a commitment by each individual team member. Compliance with the letter and spirit of this policy is required of all team members. Violations of this policy should be immediately reported to your leader or to any member of leadership. Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment. Know Your Rights