JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

MAJOR RESPONSIBILITIES

Transforming to the Workplace Team of the future

In charge in managing the Building Management System (BMS)Resolve technical problem in a timely manner to enhance Occupant ExperienceEscalate technical issues where requiredCommitment to deliver the best level of service every time through attention detailIdentify opportunities to improve technical service delivery to benefit the workplaceTrusted partner to deliver all GRE requirements aligned to GRE OE codes in relation to BMSStrive for Continuous Improvement implementationManage the BMS Operators proactivelyAssisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts in focus to BMSFunctional operational control to deliver excellence every timeImplement and manage the change control processBe able to resolve problems and improve operations

Client/Stakeholder Management (in support of the Technical Services Manager)

Comply with all requirements of the Client contract and meet or exceed Key Performance IndicatorsDeliver an exceptional quality of service to the Client, as reflected by Client feedbackCommunicate effectively with Clients and vendors at the ground level to create customer delightWork with all related parties on timely delivery of all services

Leadership / Staff Management/ Team Participation

Actively encourage an environment that supports teamwork, co-operation, service and performance excellence and personal success

Operations Management

Overall in charge of Building Management SystemProvide expert knowledge, guidance and leadership in the BMS day-to-day operations.Lead and direct the BMS operators and vendor maintenance team in the planned and preventive maintenance of the BMS system.Identify potential system software and hardware issues that may lead to unnecessray failure of services, thereby minimising risk, disruption and inconvenience to building users.Provide training for BMS operators and Technical Services TeamRespond to and resolve work requests within the timescales specified on the work requests.Manage, review and execute all BMS service contracts, including inspections and quality management of service deliveryDevelop and implement building procedures and effective measures to ensure simplification and accuracy of work methods and reliability of systems implementation of SOP/EOP and training programme for staffDevelop and implement innovative programmes and processes that reduce the utility costs, increase productivity and increase the savingsCo-ordinate with Building operation teams in setting up and sustaining the best maintenance standards and practicesRespond to critical out-of-hours issues & participate as a key team member in responses to emergency situationsCoordinate, manage and oversee vendors to perform a wide range of workplace-related servicesEnsure service deliverables meet SLAs and KPIsWhen necessary raise risks to Technical Services Manager/Lead for further investigationCost saving mind-set that drives value for service as every levelConduct data analysis report when necessaryEscalate reoccurring problem and possible solutions to Engineering and Workplace teamLocated on site at the client officesMobile as required to cover multiple sitesAssisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accountsFollow theSOP/EOP and training programme for staffParticipate in regular audits on process to ensure the procedures are being followed and adhered with by the FM staffAdhere to all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times

CANDIDATE SPECIFICATION:  KEY SELECTION CRITERIA

Ideal Experience

Excellent verbal and written communication skillsFluent in English (verbal) Knowledge of Building Automation System which includes Lighting Control, Autoshade control, HVAC operation, FDAS, Fire Suppression System, Water Leak Detection system, IAQ sensors and Wellness Display Graphics.Strong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring systemAbility to effectively communicate and interact with all levels of peopleHolder of Higher Cert/Higher Diploma/Degree or above in Building, Electronics, Computer, Electrical or Facilities Management with minimum 3 years’ experience in related disciplineStrong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring system5.5 working days per week

Critical Competencies for Success (with corresponding ‘I am JLL behaviours’)

Client Focus & Relationship Management – ‘I Value my Customers’

Demonstrates proactive & professional approach to customer service and stakeholder engagementHas a natural hospitality-orientated communications acumenAbility to interact with a wide range of client staff, including senior levelsAbility to manage conflict and balance between client and firm requirementsHas a customer service oriented attitude

People Management and Team Leadership – ‘I am a Team Player’

Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels

Program Management & Organizational Skills – ‘I am Proactive’

Excellent planning & organizational skills to prioritize work and meet tight deadlinesProven ability to manage multiple and complex operational matters on a daily basis

Problem Solving & Strategic Thinking – ‘I am Innovative’

Capacity to deal with ambiguity and solve complex problems effectivelyAnalytical, proven ability to solve problems using a quantitative approachProven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics

Detail focused and proactive in natureSelf-motivatedExhibits honesty & trustworthinessOpen to new ideas & willing to challenge status quoWorks well with diverse teams from various countries/cultures

Location:

On-site –Taguig, Philippines

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.