Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

BizOps Engineer II

For all team members:
•Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.
•Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
•Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
•Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
•Scale systems sustainably through mechanisms like automation and volve systems by pushing for changes that improve reliability and velocity.
•Practice sustainable incident response and blameless postmortems.
•Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover
•Work with a global team spread across tech hubs in multiple geographies and time zones
For team members supporting the Dev Ops pipeline:
•Design, implement, and enhance our deployment automation based on Chef. We need proven experience writing chef recipes/cookbooks as well as designing and implementing an overall Chef based release and deployment process.
•Use Jenkins to orchestrate builds to build out the CI/CD pipeline.
•Support deployments of code into multiple lower environments. Supporting current processes needed with an emphasis on automating everything as soon as possible.
•Design and implement code management strategy that will support multiple environment deployments in parallel. Experience with automation for branch management, code promotions, and version management is a plus.


Qualifications
•BS degree in Computer Science or related technical field, or equivalent practical experience. Networking, Access management, API management, alerting and monitoring tools – Dynatrace, Splunk, Blazemeter, etc.
•Experience with customer experience applications and the supporting technology for each. Workforce management and telephony applications are at the forefront.
Examples include: Verint, Avaya / Genesys, Salesforce / Service Cloud.
•Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
•We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.
•We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services.
A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process.
Business Operations plays a key role in leading the transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations. We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products.
The goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders. Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.