Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
Provide personalized care and service by consistently demonstrating our I CARE values:INTEGRITY: We are honest and ethical in all we say and do.COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.ACCOUNTABILITY: We hold ourselves accountable for all our actions.RESPECT: We treat every individual as a person of worth, dignity, and value.EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.Practices the Caring and Serving ModelDelivers personalized service using HM Service StandardsProvides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given jobDisplays cultural humility, diversity, equity and inclusion principlesActively supports the organization's vision, fulfills the mission and abides by the I CARE values Responsibilities PEOPLE ESSENTIAL FUNCTIONS
Promotes a positive work environment and contributes to a dynamic, team-focused work unit that actively helps one another to achieve optimal department results. Listens to feedback and input carefully, demonstrating attention to others, and acknowledging and listening to different perspectives in a group.Communicates effectively with customers to contribute to the quality of the work environment by obtaining access to equipment and resolving equipment issues.Conducts self in a manner that is congruent with cultural diversity, equity and inclusion principles. Uses peer-to-peer accountability to contribute towards improvement of department scores for employee engagement.
SERVICE ESSENTIAL FUNCTIONS
Works with hospital departments and communicates the status of repairs and ensures minimal equipment downtime.Utilizes tools and test equipment appropriately. Keeps an inventory of assigned tools and test equipment.Supports medical equipment pre-purchase evaluations that are consistent with knowledge and experience, at the request of the Clinical Engineer.Coordinates outside support activities with vendors and clients to obtain completion of equipment support activity and ensures all activities are documented.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Documents all equipment support activities performed in database completely, accurately, and on time as per established guidelines.Conducts basic analysis, troubleshooting and patient medical equipment repair. Independently completes portions of projects or equipment installations as assigned.Prioritizes work activities and maintains set timelines as necessary to optimize response time. Consistently meets regulatory and department guidelines, such as PM compliance for assigned medical equipment at a minimum of 95%, and life support equipment at 100% each month. Consistently meets departmental goal for Open Service Report Average.
FINANCE ESSENTIAL FUNCTIONS
Consistently meets productivity goal of 75% of worked hours documented in the appropriate system.Utilizes resources with cost effectiveness and value creation in mind. Self-motivated to independently to manage time effectively, minimizing incidental overtime, to meet established department guidelines and prioritize daily tasks, assisting coworkers as needed.
GROWTH/INNOVATION ESSENTIAL FUNCTIONSEvaluates and recommends new ideas that improve medical equipment quality, safety, and service. (EF)Provides nursing in-services on equipment, operational issues to reduce Use Errors while improving patient quality of care. (EF)Seeks opportunities to identify self-development needs and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis. (EF)
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. Qualifications EDUCATION
Associate Degree in Biomedical Technology (BMET), Electronics Engineering or related field OR successful completion of Military BMET training
WORK EXPERIENCE
Three years of experience in maintaining electronics or electromechanical equipment, or two years maintaining medical equipment License/Certification LICENSES AND CERTIFICATIONS - REQUIRED
N/A KSA/ Supplemental Data KNOWLEDGE, SKILLS, AND ABILITIES
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluationsSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or securityAbility to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principlesEffective knowledge of basic computer hardware and software useKnowledge of regulatory agency standards and practicesSkilled in the use of standard test equipment and tools use for the maintenance of clinical equipmentDemonstrates solid technical skills in analyzing, calibrating, and installing assigned medical equipmentDemonstrates knowledge of regulatory guidelines and hospital policies and procedures that govern Biomed equipment support activitiesDemonstrates high service standards, such as responding in a timely manner to customer requests, and identifying and anticipating customer requirements, expectations, and needs
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
Uniform NoScrubs YesBusiness professional YesOther (department approved) No
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
On Call* Yes
TRAVEL**
**Travel specifications may vary by department**
May require travel within the Houston Metropolitan area YesMay require travel outside Houston Metropolitan area No Company Profile
Since its founding in 1919, Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New York-Presbyterian Hospital, one of the nation's leading centers for medical education and research. In 2020, U.S. News & World Report named Houston Methodist Hospital to its top ranked Honor Roll for the fourth time and second consecutive year. 2020 also marked the ninth year in a row Houston Methodist Hospital has been named the No. 1 hospital in Texas. Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical, surgical and diagnostic techniques. With 952 operating beds, 85 operating rooms and over 8,000 employees, Houston Methodist offers complete care for patients from around the world.
The same high-quality care for which Houston Methodist is known is available at several Emergency Care Centers in Houston and the surrounding areas. These Emergency Care Centers house exam rooms, full digital radiography suite, low radiation dose 16-slice CT scan, ultrasound and a full on-site stat chemistry lab.
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Houston Methodist is an Equal Opportunity Employer.
Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested. Application FAQs
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