Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 45,000 strong, serving our clients with customized solutions that will protect them and fuel their futures. How you'll make an impact Introduction Are you passionate about client services in an industry that offers stability and growth? We have an exciting opportunity in our Lakewood Ranch Team! Our Account Managers provide support to management, the entire account management and customer service teams. No sales involved! This is an in office position which is located at 8430 Enterprise Cir, Lakewood Ranch, FL 34202 What will I be doing? Working Monday to Friday – no weekends! You'd have an 8 hour shift between 8am-6pm. No evening work is required though overtime may be available. You’ll be responsible for account management duties which focus on billing. Responsibilities include regularly performed tasks with due dates as well as ongoing projects. You will also be answering emails from our customers when they have questions issues around their insurance policy billing. Minimal time requirement on the phone answering insured inquiries (approx. 10 hrs per/week). This isn’t your typical service position, as you might need to investigate issues and research problems to make sure our questions – both internal and external - are answered correctly and meet a successful and accurate resolution. This of course may mean you need to follow up once you have all the information you need. In every interaction you’ll demonstrate outstanding listening skills while providing excellent client service. You’ll be patient, show empathy which will further promote our reputation of integrity. Job Duties & Expectations: Respond to insured inquiries and problems by providing accurate and timely information or directing requests to the appropriate individuals or departments. Maintain a professional demeanor and work effectively in a team environment. Utilize tact and judgment when handling sensitive collection cases, ensuring a respectful and empathetic approach. Demonstrate strong investigative and problem-solving skills to effectively handle the necessary processes on past due accounts. Perform any other duties as requested by the supervisor or management. Show empathy towards insured persons, understanding their concerns and providing appropriate support. Utilize excellent communication skills, both written and verbal, to effectively convey information. Resolve conflicts and complaints in a timely and satisfactory manner, ensuring customer satisfaction. Collaborate and work well as a team member, supporting colleagues and contributing to a positive work environment. Strong attention to detail to ensure accuracy and precision in all tasks and documentation. About You As a minimum requirement, you’ll need: High school diploma Minimum of 1 year of client service experience It would be nice if you also had: It would be great if you had a 4-40 insurance license, but don’t worry if you don’t have one, we’ll give you all the training and support you need to earn your license, and do a fantastic job. Some billing/accounting experience The ability to use Microsoft software, including Excel, PowerPoint, Outlook and Word The ability to take complex information and explain it in simple terms either in writing or over the phone or chat Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.