The Operations Specialist I is assigned to 1-2 focus areas according to department needs. The Operations Specialist I can execute all basic functions and tasks of their assigned focus areas. The Patterson Technology Center Operations consists of five focus areas:

Dental Account Maintenance

Contract Administration

Change of Practice Ownership

Billing

Accounts Payable

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

Manage incident queue(s) as assigned

Manage customer call backs in team rotation

Customer documentation maintenance

Manage customer accounts/contracts via Patterson systems

Generate reports as assigned

Process customer orders and billing

Other duties as assigned

Core Competencies

Takes Action: We embrace opportunities and challenges with a sense of urgency and enthusiasm.

Instills Trust: We are genuine, committed, and act with integrity in everything we do.

Drives Results: We set challenging goals, hold ourselves accountable, and measure results.

Effective Decision-Making: We make timely and informed decisions that align with business goals.

Customer-Centric: We put our customers at the center of all that we do.

Builds Partnerships: We foster effective communication, teamwork and inclusion.

Personal Development: We actively engage in learning and professional growth

Continuous Improvement: We pursue innovative solutions and improve our business processes

Minimum Qualifications

0-2 years qualified experience in related field

Excellent communication skills, including verbal and written.

Requires a consistent, positive attitude and respect for high quality standards

Strong organizational, attention to detail and task follow-up skills

Highly self-motivated and directed

Proficient and accurate PC/keyboarding skills

Email proficiency

Committed to be a team player

Preferred Qualifications

Associates Degree

Data entry experience

This position is eligible for remote work; candidates must reside in the following states: AK, AZ, CA, CO, CT, DC, ID, IL, KS, KY, ME, MA, MI, MN, MT, NE, NV, NH, NM, NY, OR, RI, SD, TX, UT, VT, WA, WV, WI to be considered.

Physical Demands:

Must be able to remain in a seated position 85% percent of the time

Must be able to operate computer daily

This position requires: Light physical activity

An Equal Opportunity Employer

Patterson Companies, Inc., is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.

The potential compensation range for this role is below. The final offer amount would be based on various factors such as candidate location (geographical labor market), experience, and skills. $15.19 - $18.65