We are seeking a detail-oriented and proactive Billing Operations Associate to join our dynamic team. The ideal candidate will manage billing processes, ensure accuracy in invoicing, and maintain strong customer relationships. This role requires excellent communication skills, a strong understanding of billing procedures, and the ability to work collaboratively across various departments. Key Responsibilities - Issue Resolution: Analyze and resolve discrepancies as they come up via customers or internal partners to provide direction on required actions or resolutions. - Customer Communication: Respond to billing inquiries with clear and accurate information, proactively follow up on outstanding invoices, and facilitate timely payments. - Account Reconciliation: Analyze and reconcile customer accounts, resolving discrepancies in collaboration with the finance team for accurate financial reporting. - Data Entry: Maintain accurate billing information in the company’s billing system, ensuring all data is current and correctly recorded. - Collaboration: Partner with customer service and sales teams to address billing issues and identify process improvement opportunities. - Ad-Hoc Projects: Support special projects and tasks as assigned by the Billing Operations Manager. Key Competencies - Attention to Detail: Ensures all billing information and financial records are accurate and error-free. Customer Focus: Maintains a professional and empathetic approach when addressing customer inquiries and issues. Collaboration: Works effectively with cross-functional teams to resolve issues and improve processes. Problem-Solving: Identifies and resolves discrepancies with a methodical and solution-oriented approach. Organizational Skills: High attention to detail and ability to manage multiple projects simultaneously while keeping an eye on quality and results Qualifications and Requirements Education: High school diploma or equivalent required; a bachelor’s degree in finance, accounting, or a related field is preferred. Experience: Prior experience in billing, accounts receivable, or a related role, ideally in a SaaS environment. Skills: Proficiency in billing software (NetSuite, ZAB, Intact, Quickbooks) Microsoft Office Suite, with intermediate skills in Excel Excellent communication skills, and strong organizational abilities.